www.tribalnetonline.comStay Informed…Stay ConnectedMagazineFall 2 15TribalNetPRESORTED STDUS POSTAGEPAIDFARGO, NDPERMIT #684Tribal Government - Tribal Health - Gaming & Non-Gaming Tribal Enterprises19 | Rainmaker20 | Agency Updates - Indian Health Services (IHS)21 | Handel Information Technologies, Inc. 22-23 | Using IT for Improved and Connected Care23 | Gartner24-25 | Meet Your Vendors - Arctic IT26-27 | IT Leaders Q & A - Pala Tribe4 | Welcome5 | Peer Feedback6-7 | Quicktips - A Call to Action8 | Dell9-10 | You Shall Follow Your Principles11 | Product Spotlight - Handel Information Technologies, Inc.12 | Strategic Partnership for Services13 | TribalNet Social Media Buzz14-15 | Incorporating Fun Into Measurable Results15 | ElectriCom16 | TribalNet’s Exclusive “Texas Style BBQ” Meet & Greet Event17 | Product Spotlight - GPS Insight18-19 | Casino Marketing - All Generations2TribalNet27 | IT Connect28-29 | Do You Have the Plan and the Vision?29 | Xanegy30-31 | Native American Technology Research Center (NATRC) 32-33 | Decision Making - What’s Your Approach?33 | Microsoft Azure 34-35 | TribalNet’s Conference Agenda36-37 | IT Leaders Q & A - Mohegan Sun54 | Product Spotlight - Gridstore55 | Tredent Data Systems56 | Product Spotlight - Finley & Cook57 | What’s New TribalNet58-59 | Communication, It Can Make Us, But More Often Than Not, It Can Break Us59 | FireEye60-61 | Success Stories Q & A - Regional IT Groups38-39 | Meet Your Vendors - Mainline Information Systems 40 | The Invisible Whale41 | G&L42 | Product Spotlight - VMware43-44 | Introduction to Gaming Resort Hospitality Systems for a New IT Director (Part 2)45 | Product Spotlight - Software Simplified46-47 | Earthprint Technologies48-49 | The Case For Building Sustainability Into Your IT Project Plan 49 | BMC50-51 | Meet Your Vendors -Cattcomm/Native Network52-53 | Preparedness: A Key Component of Effective Risk Management 53 | AvePoint 61 | Gridstore62-63 | Never Say Can’t63 | IBM64-65 | Battle Fatigue65 | Mainline Information Systems66 | Tech News and Fun67 | GPS Insight68 | TribalNet 16th Annual Conference3Fall 2015in the areas of technology, as well as within casinos, health centers, and government entities. You’ll see success stories, best practices, and tips. Hear from vendors that provide essential and critical products and services for this market. And yes, you’ll get to hear more about what’s coming up at this year’s conference! We hope you enjoy this issue- we have some really great features for you to view. Reading and absorbing all the valuable and useful information that we’ve pulled together for this issue is important, but what really matters is what you do with it. We want you to be informed, we want you to be engaged, but what we really want you to do is put that information to use at your own organizations, take action and… MAKE IT HAPPENAt this time of year we’re overrun with excitement and anticipation of the annual TribalNet conference. This year marks number 16, and it doesn’t seem possible that when TribalNet started most of us didn’t even own a cell phone. The ever-changing landscape of technology is amazing, fun, challenging, frustrating, and life-changing all at the same time. We are thrilled to have been on this ride for 16 YEARS with all of you. This issue we open up with two features that we think really make some statements of what TribalNet is and has always been about; sharing information related to technology for the greater good of tribal organizations and enterprises nationwide. Throughout this entire issue you will read what’s on the minds of IT leaders at tribal organizations, tips and best practices TribalNet’s Magazine bringing you the latest…Welcome4TribalNetTribalNet’s Magazine — Stay Informed…Stay ConnectedShannon BouschorTribalNet Executive DirectorKendra MillsGraphic DesignerVictoria Peters EditorOffice: 269-459-9890 www.tribalnetonline.cominfo@tribalnetonline.comwww.TribalNetOnline.com• Bringing in vendors for assessments• Increased security training for IT staff• Just added an Information Security Manager • Additional staff• Adjusting duties• Added security responsibilities at each job level in the IT org structure• Hiring a security engineer• Adding security manager position and two additional networking personnel to manage and secure our business• Add security administrator• No, just providing more training• Deploy mobile device management solution• End user security awareness training• External vendor VPN policies• Set up IT Security Steering Committee • Implement BIGDATA to alert on deviation from norm• Application White Listing• Education and PHI• Improve employee education/awareness• Penetration testing• Hire a security engineer• Update the incident response plan• P2PE• Increase monitoring• Join ISAC• Replace intrusion detection system• Upgrade VPN equipment• Augment security administration with additional staff and expertise• Focus on PCI initiatives – chip cards5Fall 2015We’ve asked industry representatives:What are some things you’re doing or have plans to do, for improving security at your organization?• Wireless security management which includes more functions behind our mobile device management solution• Threat-centric security• Security in gaming, health, & overall government is always on our radar• Yes. Mainly application security• Security response policies• Data Loss Prevention• Endpoint protection• Pro-active response, moving beyond monitoring• Updating procedures, hardening firewalls• Educating employees• Integrate ISAC information into the businessAre you implementing or planning to implement staff, duties, or organizational structure changes due to an increased need for attention on security?Is there a specific area of security you’re focused on for the rest of 2015? If so, what area?Mike Day TribalNet Founder Director of Advisory BoardsVP of IT and CIO Cannery Casino ResortsQuick Tips - Call to Action Mike Day, TribalNet Founder, Director of Advisory Boards, & VP of IT and CIO, Cannery Casino Resorts6TribalNetA New TribalNet Series - Quick Tips – A Call to ActionThis is the first of what I hope to be a series of “quick tips” articles designed to give you a clear and simple look at relevant issues, products and/or processes that can give you and your tribal organization a clear edge. After 27 years of working with tribes across the United States in technology, gaming, health and infrastructure – I have seen the many similarities and the distinct differences in Tribes and what you are dealing with on a day-to-day basis.A bit of history about me: I started TribalNet 17 years ago with the single purpose of bringing together Native American organizations to share information and to learn from each other. At that time I was working for the Sault Sainte. Marie Tribe of Chippewa Indians, located in the remote Upper Peninsula of Northern Michigan. Like many Tribal organizations in the Midwest during the ‘90s, the Sault Ste. Marie Tribe was going through a tremendous growth phase. In just a few short years the tribe built and opened several health centers, six casinos, hotels, a sports and fitness arena, gas stations, and dozens of other buildings and facilities.After years of being a key part of growing the Sault Ste. Marie Tribe, I became increasingly frustrated with the complete lack of communication between tribes on any level. Although we were similar organizations going through many similar growth and building challenges, each tribe was going the journey on their own. It was inefficient. It was unnecessary. It was wasteful and created a situation where tribe after tribe would inevitably make the same costly mistakes in their development. The answer to the problem was the creation of TribalNet, an organization designed to bring tribes together to share non-competitive information, best practices, effective solutions and The changing role of Technology Leaders:The effective technology leader today is vastly different from their counterparts of just five or 10 years prior. The progression of that leadership position has gone from “fire fighter of issues”, to “manager and advisor” and now to “innovator and trusted business executive”. Another key progression change has been away from the traditional role of spending most of your time focusing “inside the organization”, whereas now the most effective technology leaders spend a significant amount of time looking at opportunities and solutions outside of the organization. As part of our individual growth as a leader, each of us needs to be cognizant of how we view ourselves as effective and progressive leaders, and just as importantly, how the organization and executive team views us. Have we personally made the progression from "firefighter of issues" to "trusted business innovator"? Have we helped our organization to make that progression? Although there is always a bit of each of the stages of leadership progression in our daily work lives, the goal is to spend the most time in pursuit of new opportunities and adding value to the organization. Not sure how to get there? Well that is a significant part of what this article and our quick tips is all about. Quick Tips - Call to ActionQuick tip TOPIC #1 – Security: The first tip is about improving the security of your tribal systems data, member data, and customer information. We’re all aware of the proliferation of security breaches and challenges to securing customer information, member information, credit card information, health information, employee information, and all of the “crown jewels” of data within your organization. How can you improve your security stance and access to threat information immediately?Quick tip ACTION: Join an Information Security and Analysis Center (ISAC). It’s free. It’s simple. You can start receiving information on current security threats and best practices to help you prevent them starting immediately. Start using timely information from other external organizations such as the DHS, Federal Agencies, security companies and even other tribes to help you with the difficult but critical task of securing your infrastructure. Although there is not any single solution to protecting and securing your organization, access to current and relevant threat information is certainly at the top of the list. The TribalNet Advisory Board recommends the Multi-State ISAC to every tribe, and you can begin receiving information immediately by going to the TribalNet website and taking a look at the “Industry Resources” menu tab. Additionally, if you are looking for security information specific to gaming and hospitality you should consider joining the Real Estate ISAC as well. You can get more information on that under TribalNet’s “Security Resources” page online.Quick tip TOPIC #2 – EMV and credit cards: If you’re not familiar with the new requirements of Europay Mastercard and Visa (EMV), you should be. If you are familiar with it, perhaps you might want to look at it a bit differently. Change can be a great opportunity, and EMV is a change for any organization that accepts credit card payments for ANY goods or services. EMV is an opportunity for you to look beyond the technology change and be innovative in lowering credit card fees and costs to your organization. Not familiar with EMV? Go to TribalNet’s “EMV” page online to watch a quick video and to understand the importance.Quick tip ACTION: I recommend two steps to do this right. Step 1 is the extra value add that you can bring, which is working with your CFO or Accounting team to review your current merchant processing contract and fees. Simply, the majority of tribes that I’ve worked with are currently paying significantly more (to the tune of multiple tens of thousands of dollars) in credit card fees. Why not check this out as part of your EMV remediation process and potentially pay for all the EMV remediation AND save your organization money each year? TribalNet makes it easy. More information is available on the website.Step 2 is completing the EMV remediation. The goal here is simply to get completely out of the credit card risk business. It requires point-to-point encryption, tokenization, pin and signature EMV devices and operational changes. It is most often more than just connecting a new credit card device to your existing point-of-sale or hotel systems. Let TribalNet give you the resources for assistance!I hope that you find the information and tips helpful. My goal in these series of articles will be to offer positive ideas and solutions that can potentially benefit your individual organizations as well as your own personal development. I would be happy to hear your comments, questions, or suggestions at my personal email address mday@gmail.com.As this is the first “quick tips” article, I am going to focus on some quick wins and items that your peers on the TribalNet Advisory Board have already identified as key issues for all tribes and provide direction to some useful assistance and resources. 7Fall 2015©2015 Dell Inc. All rights reserved. Dell and the Dell logo are trademarks of Dell Inc. in the United States and other countries.Stay one step ahead with Dell Federal’s integrated cloud and securitysolutions. With over 20 years as a trusted technology provider forgovernment agencies, Dell Federal not only helps you achieve youragency’s mission today — we make sure you’re ready for what’s next.Learn More at Dell.com/FederalInnovationtoday, preparationfor tomorrowFeatured Columns - LeadershipYou Shall Follow Your PrinciplesWhat are the principles by which you live? Do you feel good about them when they’re told to others? Are they ones you would be proud to post on your wall?Take a look at these four principles. After this company created them, they were posted throughout the organization. What I like about these is they were not written in that inspirational poster language. Instead they were purposefully written in the common, clear, easy-to-read language we normally use. Here are the four:• CommunicationWe have an obligation to communicate. Here, we take the time to talk with one another… and to listen. We believe that information is meant to move and that information moves people.• RespectWe treat others as we would like to be treated ourselves. We do not tolerate abusive or disrespectful treatment.• IntegrityWe work with customers and prospects openly, honestly and sincerely. When we say we will do something, we will do it; when we say we cannot or will not do something, then we won’t do it.• ExcellenceWe are satisfied with nothing less than the very best in everything we do. We will continue to raise the bar for everyone. The great fun here will be for all of us to discover just how good we can really be.Wouldn’t you like to work for these folks? Imagine the respect both employees and customers must enjoy. Do you know the name of this organization? It was ranked most innovative company in America four years in a row by its corporate peers in an annual Fortune magazine poll. It is the one and only Enron.That’s right, the same Enron that lost 99.5% of its $68 billion value in nine short months. The same Enron that knowingly and slyly cooked its books, deceived investors, and left countless middle-class people without their hard earned retirement. Why did these Enron folks live in direct opposition to the beautiful words they created and engraved on the walls?By “why,” I’m not asking about the mechanics of their deception. What I’m questioning is why they could so easily say one thing and do another. After years of research we can pretty accurately answer the “what” question. It was a series of “in the gray” accounting gyrations, like counting certain money as profit that wasn’t. The result of which, not only put them out of business, but the Arthur Anderson account firm as well. Did Enron executives break the law? Their lawyers say, “No!” According to them it was creative, perhaps unorthodox, accounting, but all of it was “legal.” Others disagreed, and some went to jail but those “legalities” are still being argued today.The reality is every “what” is preceded by a “why.” In other words, every action has some reason behind it. And it is those reasons we label as principles.So did Enron follow its principles? On one hand, you could say absolutely not. And, if by principles you mean those they listed on their walls, I would agree. But I want to challenge you to go a little deeper than words on a wall.I believe Enron did follow their principles. They just weren’t what they wrote. What they wrote and advertised is what the top executives either wanted you to believe or worse, what they deceptively believed about themselves. I say “worse” because someone who has power and deceives themselves, is far more dangerous than someone who is just trying to pull the wool over your eyes. There are exceptions, like Berny Madoff who hurt a lot of people with a four decade long lie. But note that when cornered, he confessed. The individual who deceives themselves when faced with the truth believes the truth isn’t true. Their self-deception creates a passion which convinces many to follow. Andrew TrawickCEOThe Truvian Group“What are your principles? I don’t mean those you craft at a board meeting or the ones someone writes on a plaque. I’m asking you to look inside and to be honest. Really honest.”9Fall 2015Andrew Trawick, CEO, The Truvian GroupNext >