< PreviousFeatured Columns - Gaming & Hospitality AnalyticsSince the 1980s many casinos have relied upon players club cards to reflect gaming preferences and habits of their most valued database of customers. It was easy to tell who the “whales” were. When they spent money, you knew it and rewarded them accordingly. A lot has changed since the ‘80s. You are surrounded by more technology than you know what to do with, you have to do more with less, the expectations are higher and you are still responsible for making sure every person who walks through your doors has an experience that makes them want to come back for more. Competition is fierce and although Las Vegas is the most popular destination for casino visitors, it is by no means the only one. All of these choices of where to spend time and money can be confusing to people, saturating the loyalty you’ve worked so hard to build and making it difficult to deliver that personalized service. One of the biggest catalysts of this loyalty saturation has been the Internet and access to technology. The “whales” are now a lot savvier about where they spend their money and they have a wealth of reviews, pricing, and other information at their fingertips. Television commercials are not only losing their appeal, they’re quickly being replaced by social media and other forms of communication geared toward an increasingly indifferent and over stimulated public. Reaching your most valued customers is no longer about content; it is about context. You know what they do when they gamble, but what about the rest of the time? It is from this atmosphere of uncertainty that an exciting new demographic has emerged.The “invisible whale.” This person is a member of your players club, but doesn’t drop those big dollars on the tables or slots as much as others, so they might not be popping up on your radar as “big spenders.” The “invisible whale” spends more money on night clubs, shopping, restaurants, spas and show tickets than they do on gaming, and they’re typically not being tracked in a way that allows you to segment them. They are spending a significant amount of time and money on your property, making them a clearly viable target for personalized marketing. In many tribal casinos, this customer is going completely undetected. Money is being left on the table here. The “invisible whale” is the fastest growing casino demographic, and the properties that capitalize on this will set themselves light years ahead of their competition. This is one example where leveraging some simple, relevant and convenient technology has been proven to increase marketing ROI in real ways without breaking the bank, while still providing that personal touch that isn’t commonly associated with technology. Your ability to fine tune and sharpen your marketing outreach will be the difference between mediocrity and success. The nature of the visitor is changing. While change is easier said than done, technology provides several ways to seamlessly adjust your direction with minimal risk to the bottom line.The Invisible WhaleKahlil AshantiFounderSpendSight Technologies“The ‘invisible whale’ is the fastest growing casino demographic, and the properties that capitalize on this will set themselves light years ahead of their competition.”Germany, Japan, and Iowa were all places Kahlil called home as a child. This fragmented upbringing and ability to speak multiple languages translated itself into several entrepreneurial endeavors, and with an unlikely tutor like the US Air Force as a training ground Kahlil made his mark fairly quickly in the casino world. After licensing his first idea to Caesar’s Palace Las Vegas in 1997, he embarked on a creative and business career that saw further collaboration with HBO, Cirque Du Soleil, Disney and more. In his current role as founder of Vancouver Canada based SpendSight Technologies, he is once again pushing the boundaries of what is possible. Find out more at www.kahlilashanti.comwww.gamingandleisuremagazine.cominfo@gamingandleisuremagazine.com702.547.4545G&L Community NewsMonthly Executive Dashboard forthe Gaming & Hospitality IndustryAnnual private G&L Forum hostingindustry CXOs representing amajority of domestic gaming technology spend and select businesspartners who serve the industry.G&L WebsiteYour daily connection to thegaming and hospitality industry.G&L Calendar of EventsGaming & HospitalityResearch CenterRevolutionized the way the industrysources future business partners.G&L IndustrySegmented NewsG&L BusinessPartner andG&L CommunityMember ProfilesBringing together tribes and technology for 16 years focusingon both gaming and federalcomponents of tribes.Coveted annual award series in our industrydefined and evaluated by G&L Board andRoundtable Colleagues.Gaming & Hospitality’s quarterlymanagement periodical delivered domesti-cally and abroad for over a dozen years.MediaAd2015.qxd 3/3/15 7:37 PM Page 140TribalNetKahlil Ashanti, Founder, SpendSight Technologieswww.gamingandleisuremagazine.cominfo@gamingandleisuremagazine.com702.547.4545G&L Community NewsMonthly Executive Dashboard forthe Gaming & Hospitality IndustryAnnual private G&L Forum hostingindustry CXOs representing amajority of domestic gaming technology spend and select businesspartners who serve the industry.G&L WebsiteYour daily connection to thegaming and hospitality industry.G&L Calendar of EventsGaming & HospitalityResearch CenterRevolutionized the way the industrysources future business partners.G&L IndustrySegmented NewsG&L BusinessPartner andG&L CommunityMember ProfilesBringing together tribes and technology for 16 years focusingon both gaming and federalcomponents of tribes.Coveted annual award series in our industrydefined and evaluated by G&L Board andRoundtable Colleagues.Gaming & Hospitality’s quarterlymanagement periodical delivered domesti-cally and abroad for over a dozen years.Product Spotlight42TribalNetVMware vCloud Air is a public cloud platform built on the trusted foundation of vSphere that is compatible with your on-premise data center, including infrastructure, disaster recovery, and various applications as service offerings. vCloud Air allows you to extend your workloads into the cloud with ease. You can migrate existing onsite virtual machines (VMs) to the public cloud or start up new application VMs directly in the cloud. Additionally, you can easily port VMs and other business-critical workloads back and forth to the location of your choice, all with the secure and capable foundation of vSphere.Disaster Recovery-as-a Service (DRaaS)DRaaS solutions allow you to avoid the costs of purchasing the infrastructure and software needed for a secondary or tertiary disaster recovery site. VMware vCloud Air Disaster Recovery is a RaaS solution owned and operated by VMware that offers native cloud-based disaster recovery capabilities for vSphere environments. The service leverages vSphere Replication to provide robust, asynchronous replication capabilities at the hypervisor layer. Value to the Native American MarketMore Native American communities are using VMware than ever before. VMware is used by almost every tribal nation in the United States and more tribal communities are using vCloud Air than any other cloud technology. VMware vCloud Air and vCloud Air Disaster Recovery allow the Native American community the ability to extend its current capabilities and save money by reducing hardware costs. In ad-dition, because of VMware’s extensive security design, tribal nations are able to leverage the security provided by vCloud Air to protect their data at the highest level possible. Who We AreVMware is the leader in virtualization and cloud-computing solutions from desktop to datacenter. Numerous organizations use VMware to avoid IT infrastructure costs, ensure operation continuity, and provide secure endpoint computing. References of Where Installed:• Native American Rights Fund• Institute of American Indians Arts• Pueblo of JemezCompanyVMwareSales Contact Matt Perry vCloud Air Specialist410-905-5508mperry@vmware.comVMware vCloud Air & VMware vCloud Air Disaster RecoveryVMware is used by almost EVERY Tribal Nation in the United Stateswww.vmware.comFeatured Columns - Gaming & Hospitality SystemsRichard Rader, Director of IT, Cow Creek Band of Umpqua Indians/Seven FeathersIntroduction to Gaming Resort Hospitality Systems for a new IT Director (Part 2)Part 1 RecapIn the last article we discussed the principles of gaming systems and introduced a casino management software system. One of the requirements of a casino resort is the ability to meet regulatory challenges of data collection, retention, and reporting. A slot machine generally has a set of meters that measure the movement of different items such as wagers, bills in, win, jackpots and a list of many others. An approved gaming system (GLI Standards such as GLI-13 Online Monitoring and Control Systems) is what has been widely accepted in the Native American Casinos. There are the physical meters created by a device or a derived meter. A derived meter is one that is created by actions of a user such as a table game rating when a staff member selects start time, end time, and game selection. The derived meter can be used to determine the net worth of a non-integrated device or table to the system.What does the gaming system for player loyalty really do? The system keeps a record of an individual player’s activities inside the operation. In Part 2 we are still focused on the gaming aspect of the casino resort and in Part 3 I will expand on the non-gaming systems that integrate and connect to the gaming systems’ products.Now it is all about the data! (Num!Num!Num!) The information captured can now be used to give value back to the player as well as increase guest loyalty which is intended to increase revenues. How do we do this? Maintaining a system to manage this information is the heart of building and retaining players. There are many outside consulting firms who offer services to help analyze and implement player reward programs. Players are much more savvy today than they were 25 years ago. Players expect to get something back from the casino resort. The reward can be a discount at a food outlet or cash back based on play. The casino needs to determine its own acceptance of rewarding players. There is no magic formula in existence that would equally apply to all operations in all locations. Your job as the new IT director is to understand the importance of the systems and the data, and provide a near “always on” infrastructure and systems to support the casino resort.Gaming systems must be online when the operations are open. The players expect to be rewarded based on their activities in the same trip. The players expect to have offers sent to them, and in a competitive market, players will take offers from multiple casinos and shop for the best perceived value. The systems must be able to adequately respond to the inquiries, capacity, and performance. Vendors will offer you guidance, but in the end it is your responsibility as the IT director to offer an infrastructure that meets the business’s needs. As the person in charge, it is important you understand from the casino resort’s leadership perspective what they value the most and provide an infrastructure that supports their needs.The information that is captured and stored can be used in many different ways. Here are some of the discrete player-based examples I have seen used:• Provide complimentary items based on a player’s play (theoretical and/or actual) o Meals, discounts, free play, cash rewards• Player Hosts o On-the spot rewards for players• Marketing o Mail, email o Offers based on demographics o Offers based on play history• Tax o Annual win/loss for IRSThe complimentary items have been earned by players based on system configurations and settings. An example might be that a player who wagers $400 according to the online slot system might get $1 added to their free play in the player management Richard RaderDirector of ITCow Creek Band of Umpqua Indians/ Seven Feathers“The IT director has the role and responsibility to bridge the language barrier between the technical side and the business side of the operations.”43Fall 2015system to use at a slot machine. All of the informa-tion is dependent on the IT director to provide a stable platform and infrastructure. Players can check their balances and use their free play at a slot machine which records the use of the free play and is deducted from the player management system.The player host has really been reinvented in the last 10 years. The amount of information available from the new gaming systems has made this person a master at analytics, as well as the interpersonal communication interaction with a player. A player host must offer just enough of a reward to the player to entice them to continue and increase revenue at a faster rate than the expense. This might sound easy, but the quick access to so much data makes their job more difficult, as their decisions can be reviewed based on actual activities. An example might be a person who is new to the casino and lost $400 actual money. They might see a player host to get a free or reduced room night at the hotel operations. It is the job of the host to validate, based on information, if the player has the potential to continue gaming and give them just enough to satisfy their request without giving away too much to a player. They rely on the data to be fast and accurate so they can make a deci-sion in a few minutes on any given player case. Vendor support is critical in success of the IT director. The vendor will help guide you through and provide their perspective on the industry standards and best practices. As a professional overseeing the organization it is your responsibility to validate this information. Knowing your business objectives is the foundation to building and maintaining a successful infrastructure. This is a tough job, and at times, might put you in a position between the casino resort and the vendor. Provide a collaborative environment and document the issues, expectations, and timelines in a clear and concise manner. Get agreement on all parties and then you can execute on the best path forward.The IT director has the role and responsibility to bridge the language barrier between the technical side and the business side of the operations. The IT director is where the “BUCK STOPS HERE!” Knowing your systems and their uses, as well as having relation-ships with the vendors and the business unit will provide you a tool kit for success in a dynamic and changing environment. My organization provides all IT support to the businesses inside the Cow Creek Band of Umpqua Indians. Last year my organization was restructured from just the casino and some businesses to overseeing all IT operations for the tribe. I have a staff of 25 Technologists over three different geographical locations supporting over 1,200 employees in the various businesses and government along with a tribal membership of over 1,300. I also oversee 70 employees in the maintenance departments throughout the organizations. The tribal history of the Cow Creek Band of Umpqua Tribe of Indians is quite impressive and shows the resilience of the people and their culture moving forward. The story is located on the website at: http://www.cowcreek.com/tribal-government/tribal-story. A good resource of information showing how the tribe was forced to disband and collectively were able to reinstate their rights and work as a cooperative partner with the community.Featured Columns - Gaming & Hospitality Systems44TribalNetMIP Fund Accounting by AbilaProduct SpotlightDistributed and serviced by Software Simplified, MIP Fund Accounting (MIP) is a financial management solution preferred by nonprofit, small government and tribal nations for planning and managing budgets, maximizing grants, and producing accurate customized reports in minutes. Unlike off-the-shelf commercial products, MIP allows organizations to track and report on multiple funds across multiple budget periods. MIP is easy-to-use and can assist you in increasing efficiencies, reducing your workload, and providing you with accurate reporting in order to maximize your effectiveness as an organization. With our fund accounting software solution, you will be better able to:• Efficiently produce accurate reports for both internal and external key stakeholders that meet GASB 34 requirements• Demonstrate accountability with unlimited budget versions and flexibility to accurately track and report on multiple cost centers through varying budget periods• Maintain a clear audit trail no matter how simple or complex the fund allocation, grant administration, or data segmentation for your organization• Configure and customize your system to work exactly the way you need it to, while tracking data and reporting appropriately• Automate tasks by using features such as special function keys, distribution tables, and automatic offset entries to maximize efficiency and accuracyWho We AreSoftware Simplified is a consulting firm specializing in financial management and time tracking. Industries served include the legal sector, nonprofit organizations, small governments and tribal nations. As an authorized Sage Software Business Partner since 1999, Software Simplified works directly with public and private organizations fully understanding the unique financial reporting and management requirements imposed today. Our professional service team includes financial executives, information technologists, business managers and grants developers. Most recently we have become Business Partners with Microix, ACOM, and Abila (formerly Sage NonProfit Solutions).Value to the Native American Market:As a self-governing tribe, you must create a trustworthy internal activities reporting system which allows you to manage the development and implementation of self-governance policies and procedures, as well as enable staff to manage the development and operation of tribal government programs and services. This enables you to measure your progress toward your goals and objectives, evaluate the performance of the staff assigned to operate the programs, and determine the appropriate development of self-governance.We know that it’s never easy to change accounting solutions – they are so important to the critical processes within your finance office. No one wants to start all over again if they don’t have to. We want to make the transition to MIP Fund Accounting solution as easy as possible. You don’t just need a product, but a dedicated business partner like Software Simplified to ensure the success of your finance office. We have fund accounting and technology experts to help ensure a transition to a new accounting solution is as easy as possible. And, you don’t necessarily have to start over. The transition to MIP is easy because you can keep your existing chart of accounts in place, allowing you to continue to report the specific funds, grants, or other segments that you need, and staff members the relief of not having to remember new general ledger codes. Or not…In our experience, we have also found that some tribal finance offices desire to fully revamp their general ledger codes, and that’s okay too. Software Simplified takes four simple steps with you to move over to MIP Fund Accounting:• DISCOVERY SESSION• DATA CONVERSION• ONSITE TRAINING• ONGOING SUPPORTReferences of Where Installed:• Cowlitz Tribe • Little Traverse Bay Band of Indians • Seminole Nation • Tohono O’odham Nation • Yakutat Tinglet TribeCompanySoftware SimplifiedSales ContactVicki Shipman Vicki@softsimp.com530-227-5221 (Mobile) 209-229-8370 (Office) www.softsimp.com45Fall 2015There are five essential elements to wireless communications infrastructure: cost, scalability, reliability, security and manageability. Even with the government grants available, the budgets to introduce communications into a community are not limitless. The infrastructure has to be created with the minimum amount of network equipment required for guaranteed coverage. Wireless solutions from Earthprint have been specifically designed to provide greater reach than competitive offerings. An innovative communications architecture places intelligence at the edge of the network. The result is the network delivers superior performance over greater distances with less equipment.In addition to the cost benefits of an intelligent distributed architecture, there are many reliability gains. With the intelligence on devices at the network’s edge, there is need for a central controller. This can reduce network latency, contention and congestion, which can cause a network to stall or crash. In tests, wireless equipment from Earthprint Technologies can significantly increase ‘goodput’ – throughput of the correct data on the network. bringing the most advanced technologies available to Indian CountryWIRELESSDASTWO WAYQuadraflex DN100Rugged 2 Radio Wireless SystemQuadraEdge ISMIntelligent Subsciber ModuleQuadraLocalIntelligent Subscriber ModuleE-6060 GHz Wireless LinkQuadraflex DN200Rugged 4 Radio Wireless SystemQuadraSphere NMSNetwork Monitoring SystemQuadraPowerIntegrated UPS & PoE SwitchE-8080 GHz Wireless LinkDistributed Antenna System (DAS) Engineering & Integration• DAS Design and Engineering for IB Wave• Turnkey DAS Solutions• Site Surveys / Data Collection• System Testing• Commissioning / Carrier and Public SafetyTwo Way Radio Specialist• Design and Engineering• Motorola and Kenwood Authorized Dealers• Portable Radios• Mobile Radios• Base Stations• Dispatch Consoles• On-Site Multi Channel Digital Systems• FCC LicensingEarthprint Technologies is a 100% Native owned technology company.Being a native owned company our team understands that our tribal communities have their own unique needs and thus “one size does not fit all.” Our team are all very familiar with working in Indian Country and thus make it easier when working through tribal policies, working with your local TERO/TANF departments to ensure local hires are included for deployments and training, tribal enterprise, healthcare and gaming.Earthprint Technologies is a 100% Native owned technology company providing best of Breed wireless equipment. We provide free initial consultation for wireless network design and engineering. Feasibility studies, market studies, business plans and even funding can be provided by our sister company EnerTribe Inc. Together, Earthprint Technologies and EnerTribe work closely with customers to help them through every stage of the process in delivering a complete communications infrastructure to their communities.• Point-To-Point• Point-To-Multipoint• Two-Way Communications Public Safety• Distributed Antenna Systems - for indoor coverage of two-way and cellular• Millimeter Wave P2P• Licensed Microwave Forest James Founder, Earthprint TechnologiesPresident, CEO, EnerTribe IncContact usTel: +1 541 999 6861 Email: forest.james@earthprinttech.com www.earthprinttech.comTribeEnerearthprinttechnologiesThere are five essential elements to wireless communications infrastructure: cost, scalability, reliability, security and manageability. Even with the government grants available, the budgets to introduce communications into a community are not limitless. The infrastructure has to be created with the minimum amount of network equipment required for guaranteed coverage. Wireless solutions from Earthprint have been specifically designed to provide greater reach than competitive offerings. An innovative communications architecture places intelligence at the edge of the network. The result is the network delivers superior performance over greater distances with less equipment.In addition to the cost benefits of an intelligent distributed architecture, there are many reliability gains. With the intelligence on devices at the network’s edge, there is need for a central controller. This can reduce network latency, contention and congestion, which can cause a network to stall or crash. In tests, wireless equipment from Earthprint Technologies can significantly increase ‘goodput’ – throughput of the correct data on the network. bringing the most advanced technologies available to Indian CountryWIRELESSDASTWO WAYQuadraflex DN100Rugged 2 Radio Wireless SystemQuadraEdge ISMIntelligent Subsciber ModuleQuadraLocalIntelligent Subscriber ModuleE-6060 GHz Wireless LinkQuadraflex DN200Rugged 4 Radio Wireless SystemQuadraSphere NMSNetwork Monitoring SystemQuadraPowerIntegrated UPS & PoE SwitchE-8080 GHz Wireless LinkDistributed Antenna System (DAS) Engineering & Integration• DAS Design and Engineering for IB Wave• Turnkey DAS Solutions• Site Surveys / Data Collection• System Testing• Commissioning / Carrier and Public SafetyTwo Way Radio Specialist• Design and Engineering• Motorola and Kenwood Authorized Dealers• Portable Radios• Mobile Radios• Base Stations• Dispatch Consoles• On-Site Multi Channel Digital Systems• FCC LicensingEarthprint Technologies is a 100% Native owned technology company.Being a native owned company our team understands that our tribal communities have their own unique needs and thus “one size does not fit all.” Our team are all very familiar with working in Indian Country and thus make it easier when working through tribal policies, working with your local TERO/TANF departments to ensure local hires are included for deployments and training, tribal enterprise, healthcare and gaming.Earthprint Technologies is a 100% Native owned technology company providing best of Breed wireless equipment. We provide free initial consultation for wireless network design and engineering. Feasibility studies, market studies, business plans and even funding can be provided by our sister company EnerTribe Inc. Together, Earthprint Technologies and EnerTribe work closely with customers to help them through every stage of the process in delivering a complete communications infrastructure to their communities.• Point-To-Point• Point-To-Multipoint• Two-Way Communications Public Safety• Distributed Antenna Systems - for indoor coverage of two-way and cellular• Millimeter Wave P2P• Licensed Microwave Forest James Founder, Earthprint TechnologiesPresident, CEO, EnerTribe IncContact usTel: +1 541 999 6861 Email: forest.james@earthprinttech.com www.earthprinttech.comTribeEnerearthprinttechnologiesFeatured Columns - Funding & PlanningFunding for tribal IT and telecommunications projects is more scarce and difficult to obtain than most any time in recent memory. Traditional funding sources at both the state and federal levels has been slashed or eliminated. I have spoken with tribes throughout the country, many agreeing that most state funding programs, even pass-through grants, that used to fund IT or telecommunications projects for tribes have completely dried up or disappeared. The situation at the federal level is not much better. With this in mind, it is absolutely critical that tribes present a thorough, well thought out and realistic plan for sustaining the project once the grant-funded project period has ended. This means that developing a sustainability plan cannot be put off until the very end of the project development process and inserted into the funding proposal, almost as an afterthought. Doing so ensures a funding proposal soundly rejected. Sustainability refers to continuing to fulfill a project’s vision or meet its goals, objectives or outcomes, even after grant funds have been expended. To develop a strong sustainability plan, there are certain steps you should take for IT or telecommunica-tions projects small and large. 1. Identify one-time expenses. One-time costs refer to the initial expenses required to plan and deploy an information technology or telecommunications project. Tally up all of these expenses in one column. 2. Reiterate the outcomes that will continue. The outcomes you want to continue to achieve beyond the grant-funded period may look a little different from those that you had identified for the grant project period. 3. Identify post-grant activities. Develop a description of what services and activities are planned for sustainability. 4. Identify the resources necessary to continue to provide the services and activities. 5. Identify the recurring costs. List any recurring expenses needed to provide the activities you identified in step 2. Now total these expenses and place them in another column. The one-time expenses plus the recurring expenses that take place during the grant-funded period are the total project costs. The recurring costs that extend beyond the grant-funded period represent the amount of money you need each year to sustain the initiative or program. Once you know how much it will cost to sustain the initiative, you can now identify potential resources and funding sources to sustain the project. • Partners: wherever possible, try to leverage partnerships to help sustain the project.• In-kind donations of time or resources: list any potential in-kind donations, of either time or services, you can leverage to support sustainability.• User fees: identify any user fees that will generate revenue.• Existing staff or resources: make a list of existing personnel who can allocate a portion of their time to support ongoing project activities.48TribalNet“Strong data and performance feedback from end-users or other beneficiaries can help tribal leaders to understand the impact and importance of projects.”The case for building sustainability into your IT project planRon FlavinDirector of Grants EnerTribe, Inc & Native LinkRon Flavin, Director of Grants, EnerTribe, Inc & Native LinkFeatured Columns - Funding & Planning• Departmental or organizational operating budgets: look within your own departmental budget as well as the tribal budget to see if any ongoing expenses can be absorbed into existing budgets. • Additional grants: while reliance on grants is never a suitable sustainability strategy, they certainly can contribute to your sustainability plan. Using all of the information above you can now create a sustainability matrix, which will enable you to match resources to activities and sustain the project. The sustainability matrix should include six columns: 1) goals and objectives or outcomes, 2) activities necessary to achieve the goals or objectives, 3) the resources necessary to carry out the activities, 4) resources and funding sources that can support each activity, 5) actions that need to be taken to secure the funds or resources, and 6) a timeline for securing the resources or capital. Making a case for sustainabilityFor IT department heads, it is always a challenge convincing tribal leadership to allocate funds to support all or a portion of ongoing expenses necessary to sustain technology projects. Strong data and performance feedback from end-users or other beneficiaries can help tribal leaders to understand the impact and importance of projects. You also might want to consider conducting a feasibility study during the planning phase. Forest James, president of EnerTribe, Inc., a company that provides information technology consulting services for tribes, says a well-executed feasibility study can be an important tool for ensuring the long-term success of large telecommunications projects. “A feasibility study validates the long-term technical and financial viability of a telecom project early on in the planning process,” he said. “This allows tribes to identify how the project can be sustained so they can put the necessary resources and mechanisms in place to ensure a seamless transition to self-sustainability.” Regardless of the size and scope of the project, sustainability should be an integral part of the planning process. Fall 2015For more than 15 years, Ron Flavin has helped public- and private-sector clients around the globe to secure more than $146 million in funding, enabling them to achieve their goals. Ron has worked with tribal governments throughout the U.S., helping them to secure millions of dollars in funding for infrastructure, law enforcement, public safety, and technology-focused projects. In addition to his grant writing efforts, Ron is a published author and frequently works as a professional grants reviewer for a number of different state and federal funding agencies including the Administration for Native Americans.Digital Enterprise Management• Asset Discovery and Dependency • Data Center Automation • Asset Compliance • IT Service Management • Big Data Management • IT Operations Analytics and Capacity Optimization • Proactive Performance and High Availability Visit us atbmc.com or at our booth @ TribalNet16!Next >