< PreviousThere’s a classic conflict story and it goes like this: two people who want an orange both grab the only remaining one at the same time. What happens next? The way you complete the story provides an insight into how you deal with conflict.Before continuing, go to the webpage on the Arizona University School of Engineer-ing website (http://academic.engr.arizona.edu/vjohnson/ConflictManagementQuestionnaire/ConflictManagementQuestionnaire.asp) and complete the online assessment. Once you complete it, you’ll be taken to another screen. In the second or third sentence, you will see one of the following five words describing your conflict style - avoiding, accommodating, com-peting, compromising or collaboration. Let’s take a look at how each of those styles relates to the story above. AvoidingIf you have an avoiding conflict style, most likely, you would never even grab the orange. You would have seen someone eyeing it and then waited to see if they went for it. If they did, you would simply walk away with no conversation. There are times when an avoidance response is best (e.g. walking away from a riot or staying away from people who seek to harm you); however, avoidance in most situations is not healthy. Avoidance behavior typically has an inner conversation around safety. It justifies the behavior of “taking care of myself,” but the reverse is usually what happens. You are potentially doing more harm to yourself by allowing situations to fester and, perhaps, grow out of control.AccommodatingHere, if both parties grab the orange, the accommodator quickly releases it and responds with a phrase like, “Oh, you go ahead,” followed by a lie, “I didn’t want it anyway.” The danger is that the accommodating person believes the lie he or she told. There are times when accommodating is an appropriate and healthy conflict resolution style, such as when a friend asks for a favor or when your kids need your time and attention. But, if this is the standard you set for yourself, then the people who surround you have most likely learned that they can take advantage of you. This is not healthy for them or you.CompetingThe competitor will grab the orange more tightly and continue to escalate aggression in words, actions or both until they have full possession of the orange. There is a place for competition (e.g. sports or standing your ground for what is morally right); but, a lifestyle living with the “I am going to win” approach will, over time, leave you alone and bitter. The people around you will stop giving you all the facts because they know you will use that data against them. They may stop interacting with you because no one wants to be a pawn in someone else’s self-service game.CompromisingA person with a compromising conflict resolution style means he or she would take the orange and cut it in half. Even if you did not receive “compromising” as your word after you took the assessment, you probably envision this solution as you read the story. That’s because compromising is a touted virtue of our shared culture. We are taught in school, and at home, about being fair. There are times when compromising is the “fair” thing to do. For example, if the kids are always arguing over who gets to ride in the front seat, then dividing the time spent in front evenly can be a good solution. The downside with compromise is each person does not get what they want; they only get a part of what they want. The gap between what they wanted and what they got can breed a great deal of discontent over time. I’ve seen “fairness” used by managers to create solutions that nobody really wants. For example, employees aren’t able to come in an hour early to leave an hour early because that wouldn’t be fair to the other employees who come in on time. Or, if a manager lets one employee do it, they’ll have to let everyone else do it, too. What I hear when that statement is thrown out is, “If I let you do it, it will create more work for me. Then, one or two others might want to do it and I don’t like change so…no.” Because so, compromising is actually one of the biggest deal and innovation killers. I’ve seen many committees provide a compromise “solution,” which provides no solution at all. There’s an old church saying which goes, “You can tell who runs the church by the color of the carpet.” In other words, if it’s vibrant, stands out or unique, the pastor’s in charge; if it’s beige, then the church is run by committee.CollaboratingCollaboration is characterized by one key question: Why? As our two orange grabbers stand there, they ask one another, “Why do you want it?” One answers, “I’m hungry and want to eat an orange.” The other responds, “I’m making marmalade and need to grate the peel.” Based on “why?,” both grabbers walk away with 100 percent of what they want and a true win/win solution. Now, this is just a story, and the odds of someone making marmalade is pretty low, but the story illustrates a clear point. I hear a lot about finding the win/win, SELF AWARENESS & CONFLICT MANAGEMENTI Want an OrangeFEATURED COLUMNSANDREW TRAWICKCEOThe Truvian GroupAndrew Trawick, CEO, The Truvian Group30TribalNetbut I don’t see it happening very often. Most conflict resolution is a smoke screen for the ones in power to get their way, while appearing to care. On the rare occasion, when groups actually do get together with the purpose of working through a conflict, the result is usually a temporary compromise and not a win/win solution. In reality, win/win is hard to find, and not always possible; but, it becomes more possible when we realize it starts with one word - why.It’s important that you’re aware of your predominate conflict style. Whatever it is, there is a place and time for it; but, there are many other times when your style won’t solve the problem. Be aware of who you are, how you are wired and how you tend to approach a problem. If you’re an accommodator, make yourself aware of it and challenge yourself to not always use this method. If you are a competitor, teach yourself that not all situations have to have a winner and a loser. If avoidance is your style, look at why you avoid situations and work at letting people know your thoughts and desires. For those compromisers out there, challenge yourself to think beyond what’s fair and explore the “why.” For those who are natural collaborators, that’s great! We need more of you. Remember, no matter how you scored, the best conflict solution lies in one simple question, “Why?”SELF AWARENESS & CONFLICT MANAGEMENTFEATURED COLUMNSAndrew Trawick has more than 25 years of international business leadership and development experience in over 30 countries. For 12 years he served as CEO of Intelisys Corp, providing advanced technology in novations for both Fortune 500 and SMBs in the financial, technology, health care and hospitality industries. Mr. Trawick has been retained by business, educational, as well as U.S. and foreign governments to solve human, technology, development and process is sues across multi-cultural and international environments. providing services for industries including hospitality, real estate, technology, health care, food service, finance, and entertainment.• Custom development• Application development• Application modernization• Enterprise integration• Mobile development• Web/portal/CMS (Content Management System)1TRIBES - ECONOMIC DEVELOPMENT •Comprehensive Economic Development Strategies (CEDS) •Grant Funding & Management TRIBES - COMMUNICATIONS & BROADBAND •Technology Master Planning •Grant Funding & Management •Project Management •Environmental Permitting COMPANIES & GOVERNMENT AGENCIES •Intermediary Services •Program Planning •Vertical Formation & Training •Contract Negotiation & Review •Project ManagementTESTIMONIAL, KARUK TRIBETESTIMONIAL, COLVILLE TRIBE“EnerTribe has been instrumental in project planning, management and coordination of technical services for numerous tribal broadband projects for us.” “If you are looking for a professional, respectful and excellent consulting firm, I highly recommend you contract with EnerTribe, Inc and work with Forest James.”“The best part about working with EnerTribe is the companies understanding of tribal government policies and procedures. Their grant services have brought roughly $7,700,000.00 in grant funding for our Fiber & wireless projects. If you are looking for a professional, respectful, and excellent consulting firm, I highly recommend you contract with EnerTribe.”Serving Indian Country T: 971.319.3372 info@enertribe.com www.enertribe.comWhat do these two native companies provide?Serving Indian Country T: 971.319.3372 E: info@earthprinttech.com www.earthprinttech.comAGENCY UPDATESFirstNet…the Last Word in Public Safety CommunicationsCARL REBSTOCKNational Tribal Government LiaisonCarl.Rebstock@FirstNet.govFirstNet.gov In every emergency, communications becomes critical. When communications fail, response is crippled. Tragedy can and often follows. Congress established FirstNet: The First Responder Network Authority to address this problem. Our mission is to provide first responders (emergency medical services, firefighters, and police officers) with a na-tionwide, secure, reliable, ruggedized, wire-less, broadband network. Think about how apps, cameras, GPS capabilities and other features of smartphones have changed our lives. It may surprise you that public safety doesn’t uniformly benefit from this technol-ogy, but that is about to change. FirstNet is coming soon…and headed your way!We’re coming to Indian country to bet-ter serve tribal public safety. The FirstNet network will function where commercial wireless carriers cannot afford to build. This is possible because Congress jumpstarted our initiative by providing 20 megahertz of spectrum in the 700 megahertz band plus seven billion dollars of startup capital. This gave us the resources needed to begin building a superhighway in the sky; a wide open, high speed freeway exclusively for use by our nation’s millions of public safety users.FirstNet isn’t doing this alone. We are working closely with public safety across the nation. The nationwide network will be deployed in partnership with the industry. This first-of-its kind public-private partner-ship—one that will be financially self-suffi-cient—will deliver innovative communica-tions solutions at competitive prices across the country. Being financially self-sufficient will permit reinvesting revenue into the network to update technology and expand coverage. We are striving to be operational by 2018. If this sounds fast and novel, it is. We are working feverishly because we know you need this network urgently. We are also partnering with Native American communities and have been sending representatives across the country to meet with tribal officials and attend gatherings. You know best where FirstNet is needed in Indian country. We want to hear your voices. In tandem with state representatives, we invite elected and public safety officials of federally-recognized tribal nations to join in planning the network’s deployment. This is especially vital in helping us deploy the radio access network (RAN) for each state, all five territories, and the District of Colum-bia to blanket our nation with high-speed wireless broadband. It is equally important to engage with your governors on the im-pending decision of whether FirstNet or the state will construct, operate and maintain the RAN within the state. Both options have significant tribal implications. There is no better cause than the safety of responders and the communities they serve. Tell your friends and colleagues about FirstNet, and ask them to get in-volved. We need your input for the success of the network; it is too important to fail. FirstNet’s network is a once-in-a-lifetime op-portunity to provide first responders what they have needed for a long time: access to interoperable and cutting-edge technol-ogy to better serve their communities and protect themselves.Additional information is available at www.firstnet.gov or by contacting FirstNet at info@firstnet.gov or 571-665-6100 (in VA).33Top 3 Reasons to follow TribalNet on Social MediaThe only space where tech and tribal news come togetherDiscount codes and giveawaysStay informed on TribalNet updates year roundWireless telecommunications and data traffic are increasing at a rapid pace. In fact, statistics show that from 2015-2020, traffic will grow eight-fold, representing a compound annual growth rate of 53 percent. This extraordinary growth is driven by increasing reliance on wireless telecommunications. People are no longer only accessing the Internet at home or in the office; but, rather, they are using cellular networks on their mobile devices to stay online. Due to factors such as rural isolation, difficult topography and lack of population density, cellular coverage on tribal lands still lags behind the rest of the United States. Intermittent connectivity, poor signal and dropped signals are a daily frustration for many living on tribal lands. Coverage and connectivity problems and challenges are particularly prevalent within buildings. Distributed Antenna Systems (DAS) are one way that tribal IT departments are addressing these communication challenges. WHATIn today’s communications-focused reality, DAS can be an effective means to increase wireless coverage, both outdoors and indoors. Let’s discuss indoor DAS. DAS technology expands wireless coverage indoors by allowing both mobile phones and radios to function seamlessly regardless of where they are in the building. DAS facilitates coverage despite structural obstacles or heavy-duty building materials such as concrete and steel. When exploring the various DAS tech-nologies, the key applications that should be considered include DAS for two-way communications coverage indoors for public safety and a carrier DAS for extending cellular coverage indoors. DAS technologies can be single carrier or multi-carrier or multi-carrier.. Regardless, it is important to be certain your DAS technology is approved by your carrier(s). At times, less experienced contractors may install a DAS that hasn’t been approved by the carriers. Due to FCC regulations and interference issues, a DAS system that is not carrier-approved may cost you the support of your local provider and, not to mention, a much needed service for extended cellular coverage. WHOWho needs DAS? The answer is simple. Any tribal IT department facing indoor telecommunications challenges should consider a DAS solution. As tribal governments, we have a responsibility to our members, staff and partnerships. Today, more and more tribes in Indian country are building their own communications systems and, as such, the applications used on those large-scale networks are being refined. These “applica-tions” are built on need; of which, reliable, consistent public safety and cellular coverage are paramount (both indoors and out). Tribal governments, tribal enterprises, government buildings, first responders, local law enforcement, educational facilities, anchor institutions and any entity with a building that does not have seamless cellular coverage indoors cannot transmit two-way communications throughout the building or externally. Buildings that require building-to-building two-way communications also require proper DAS systems. WHENWhen should you consider utilizing DAS technology? The ideal time is before the building is constructed this allows for seamless integration of the DAS components. However, few tribal IT departments have the luxury of integrating DAS technologies into yet-to-be-constructed facilities. Rather, they must integrate the systems into the existing construction. Distributed Antenna Systems (DAS) 101: What, Who, When, Where, Why and HowDIGITAL COMMUNICATIONSFEATURED COLUMNSRON FLAVINDirector of Grants EnerTribe, IncFOREST JAMESCEOEnerTribe, Inc.Ron Flavin, Director of Grants, EnerTribe, Inc.Forest James, CEO, EnerTribe, Inc.34TribalNetRegardless, it is crucial to know what the current radio frequency (RF) plan and noise floor is for your facility. In this case, we are talking about cellular and two-way communications RF. With the help of a spectrum analyzer, a proper study can be conducted to determine the weak spots in your coverage. WHERE Where can you look for qualified, carrier approved DAS systems and installation companies? There are quite a few options when it comes to DAS providers, but not all of them provide both carrier and two-way DAS systems. Keeping this in mind, your vendor should be able to: • Manage both two-way and cellular DAS• Keep existing relationships with all the major carriers• Install carrier and public safety approved DAS • Recall the latest FCC and legal requirements for your area• Have a working knowledge of: coaxial cable, fiber-based, single host, neutral host, off air, BTS and combo systems WHYWhy do you need DAS? As our collective reliance on wireless telecommunications and seamless data coverage increases, the need for DAS becomes more apparent. For instance, during emergencies or times of crisis, seamless communication and data sharing are critical. Imagine your tribal security staff working a shift in a government building or casino when an emergency breaks out. At that moment, reliable commu-nications (for both cellular communication and data sharing) among safety personnel can make the difference between life or death. HOWIf you are tribal leader, a depart-ment head, IT director, CIO or even just a concerned tribal member, the “how” is the most important aspect of implementing a DAS because this is where you start. To add another layer to this, tribes have very specific workflows, standards, obligations and goals. As such, your vendor should have a basic knowledge of tribal governments and how they operate. There are only a couple native-owned DAS providers in the country; but, that shouldn’t limit you. Most successful projects consist of a prime contractor, part-ners, and subcontractors. For example, If you are interested in pursuing DAS deployment, here are a few key starting points: • Needs assessment• On-site survey (cellular and public safety)• Carrier coordination• RF interference analysis• DAS engineering and design (IB Wave) • Bill of materials (equipment list)• Budget• Cable installation specifications• Installation and maintenance • TrainingSUMMARYA properly deployed DAS can ensure continuity of wireless communications and data transfer, even in the most structur-ally challenging buildings. This not only makes day-to-day life more convenient, but it improves public safety, as well. In deploy-ing DAS, it is essential to maintain a good public and private partnership to determine how to address your specific coverage and continuity needs. If there are no DAS provid-ers in your vendor or preferred (or TERO-certified) database, then consider sending out a request for information to gather the best candidates for DAS services. DIGITAL COMMUNICATIONSFEATURED COLUMNSAs a Native entrepreneur, Forest James has a creative & diverse secular background ranging from over a decade in the film and entertainment industry to building communications companies for Native & Rural America. Forest has three companies in operation supported by teams of experts who all work towards the same vision.Ron Flavin has helped bring in over $250 million from various funding sources for infrastructure, law enforcement, public safety and technology-focused projects. Ron is also a respected, published author and grant reviewer for many funding agencies in North America.Fall 201635MONDAY NOV 7, 20167:00am-3:00pm • Registration8:30am-11:30amWorkshop - Leadership: Creating an Environment of Innovation and What’s the CostWorkshop - Security: Mock Breach - GO!11:30am-12:30pm • Lunch on your own12:30pm-3:30pmWorkshop - Leadership: Servant LeadershipWorkshop - Security: Critical Situation & Incident Response Management1:00pm-2:00pmHealth: Healthcare Analytics - Technology and Reporting Tools2:15pm-3:15pmHealth: Tools for Missed Billing Opportunities and Revenue Enhancers3:45pm-4:15pm • Bus Pickup: Transportation to Meet & Greet Event (5 minute ride)4:30pm-7:30pm • TribalNet Exclusive “Bonfire Beach Party” Meet & Greet Event Sponsored by Rainmaker at Kona KaiTUESDAY NOV 8, 20167:30am-2:30pm • Registration7:30am-8:30am • Sponsored Breakfast8:30am-8:45am • TribalNet’s Opening Presentation8:45am-9:45am • Keynote: Unbox Your Thinking; delivered by Michael Tchong10:00am-11:00amSecurity: Security Dept of ONE - and still get it doneGovernment: IT Governance in Tribal Operations Gaming/Hospitality: A Holistic View of the Casino CustomerHealth: Electronic Health Record (EHR) Annual Update11:15am-12:15pmLeadership: Futurist Possibilities - artificial intelligence and beyondSecurity: Social Engineering - preparing your employees and organization for the inevitableGaming/Hospitality: Adding Value to Your Property Management SystemHealth: Electronic Health Record (EHR), RPMS and Off the Shelf Solution Roundtable Discussion12:15pm-1:15pm • Sponsored Lunch12:45pm • Industry Award Announcements1:15pm-2:15pmLeadership: Workforce Development - How to Keep Employees Once You’ve Hired ThemGovernment: GIS - Data Collection, What to Do With It and If You Don’t Have it You Need it!Gaming/Hospitality: Cashless Floor and Modern Tendering MethodsHealth: Security Risk Analysis, Audits & HIPAA Data Protection Requirements2:15pm-6:00pm • Vendor Tradeshow2:15pm-6:00pm • Hospitality Reception on the Tradeshow Floor2:30pm-3:30pmSecurity: RansomwareGovernment: Leveraging Document Management & Workflow Automation Organization-WideGaming/Hospitality: WiFi for Slots and Video - real solutionsHealth: Medicare Quality Payment Program - Overview and Priorities6:00pm-7:30pm • TribalNet Cocktail Hour sponsored by Native NetworkWhen I was 14 years old, my dad and I were doing yardwork together in Biloxi, Mississippi where he was stationed at Keesler Air Force Base. It was mid-summer and it was sweltering. We were both soaked with sweat and took a break. I stepped under the eaves of the roof to get into the shade and my dad stepped out into the blazing sunshine and lit a Kool menthol cigarette. I’ve never seen a happier face on a human being as he took a long, satisfying drag. As he drifted in bliss with the cloud of exhaled smoke, he quickly whipped his head around to me and sternly said, “Don’t ever smoke, D.J. It can kill ya.” Laughable, right? Why? Because when we see a glaring disconnect between what one does and what one says, the leadership model is out of alignment and lacks credibility. In other words “do as I say not as I do” didn’t work for us as kids and it doesn’t work for us as professionals in a team setting today.All of my leadership experiences such as leading six different teams of people as an Air Force officer; reading books on lead-ership; having countless conversations with elders of almost 500 native nations; working with CEOs, business and community leaders and high-ranking military officers, etc. have taught me one rock-solid lesson. If you’re not leading by example, you’re not leading at all. That being said, I do not mean that we lead by being a perfect example – none of us are perfect and never will be – but, it does mean that we lead with an example that is worthy of respect and followership. In fact, I think some of the best displays of leadership we can ever offer to co-workers, team members or even our own children, is how to handle ourselves when everything falls apart and the vice grips of life are crunching our little heads. That is when we get to show real resilience, persistence and a willingness to pick ourselves up again and find a solution to our challenges. A quick way to destroy a leadership model is to expect something from someone else that we aren’t willing to deliver ourselves. When that happens, our leadership model is out of alignment and ineffective. I had a conversation with a crusty, curmudgeonly guy in a leadership position who wore his bad attitude like a jumpsuit, from head to toe. He grumbled and com-plained about anything and everything. Then in the same breath, he had the nerve to accuse his team of having a bad attitude and no work ethic. Who is leading who here? Aren’t we, as leaders, responsible for setting the tone of the team? Aren’t we responsible for creating the environment in which we work? Aren’t we responsible for showing (not just telling) our people how to perform? YES, WE ARE! (If you answered incorrectly, poke yourself in the eye.) Remember this: Never expect from someone else what you aren’t willing to show or share first. Don’t you dare expect your people to be enthusiastic if you’re not. Don’t expect them to respect each other if you don’t respect them and don’t expect them to be high performers if you’re not already working on it every day. It is a quick recipe for disaster and you’re setting your people up for frustration. You are also setting yourself up for failure as a leader. As leaders, we are constantly transmitting information to those we lead about how we feel about the job, other people, our attitude, values, work ethic and so much more. Take advantage of that dynamic and transmit, on purpose, what you want to see reflected back from your people. I had an elder tell me many years ago, before my wife and I had our girls, “Your kids may not listen to a word you say…but they’ll watch everything you do.” Lead by example in all you do and say and your leadership model will be in alignment. You will lead your people well and they will follow. Leadership by Example (Or It Isn’t At All)LEADERSHIPFEATURED COLUMNSD.J. EAGLE BEAR VANASPersonal Development ExpertNative Discovery, Inc.D.J. Eagle Bear Vanas (Odawa) is an internationally acclaimed motivational storyteller, business owner and author of celebrated book The Tiny Warrior: A Path to Personal Discovery & Achievement, as well as his latest release and first novel, Spirit on the Run. D.J.’s mission is to inspire warrior spirit principles of service in people and organizations such as Intel, Subaru, P&G, NASA, Costco, the U.S. Military, Boston Children’s Hospital and hundreds of Native American tribal communities. He is the owner of Native Discovery Inc. and can be reached at (719) 282-7747 or at http://www.nativediscovery.com.D.J. Eagle Bear Vanas, Personal Development Expert, Native Discovery, Inc.38TribalNetNext >