FALL 2017 AD INDEX5 TribalWise 7 Terra Verde 10 Arctic IT 15 Berry Dunn 15 MiCamp 19 Pivot3 21 IBM 23 Agilysys 25 Iron Mountain 29 Native Network 31 Pure Storage 38 InfoTech NATRC 43 Handel Information Technologies 49 SmartSoft 51 Finley&Cook 53 Lenovo 55 Gaming & Leisure 57 Severity 57 Maestro 59 TribalHubWELCOME TO TRIBALNET MAGAZINE We hope you welcome the release of the newest issue of TribalNet’s magazine. The messages that jump off the pages when reading through the feature columns and updates, each and every time we produce this publication, always amaze me. In this issue it’s clear that all of our writers are sharing a common theme— that doing nothing, by being comfortable, unaware and complacent...is not an option. It’s not an option for leading and improving our teams, not an option for ensuring we are making the best technology investments, not an option for improving ourselves as individuals, managers and leaders, not an option for protecting our personal or organizations information, not an option for engaging with our customers, patients and users and not an option for any of us, for what lies ahead in our future. So I ask you...what actions are YOU taking to take yourself, your team and your organization to the next level? Need some inspiration? Read on... Shannon BouschorTribalNet, Director of Operationsshannonb@tribalnetonline.comFROM SHANNON BOUSCHORTRIBALNET DIRECTOR OF OPERATIONSDIGITAL DISRUPTIONIS GAMIFICATION THE ANSWER?P. 16 by Jerry Epstein, Engaged NationI look forward to seeing you all in Arizona November 6-9, 2017 for the 18th Annual TribalNet Conference!in this issueFEATURE | TRIBALNETONLINE.COMCopyright © 2017 TribalHub®, Inc. All rights reserved. TribalHub is the parent company of the organizations: TribalNet™, TribalWise™, TribalValue™ and TribalFocus™. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law. Although the author and publisher have made every effort to ensure that the information in this publication was correct at press time, the editor, authors and publisher do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.E: INFO@TRIBALNETONLINE.COMP: 269-459-9890 F: 269-459-9889TRIBALNETONLINE.COMTribalNeTmagazineTRIBALNET MAGAZINE IS PRODUCED THROUGH THE DEDICATION AND HARD WORK OF THE TRIBALNET TEAM AND IT’S PARTNERS. VISIT TRIBALNETONLINE.COM’S STAFF PAGE TO MEET THEM AND LEARN MORE ABOUT US!FALL 2017_!TNMag_FALL17_FINAL.indd 29/19/17 5:03 PM06 SECURITY, YOU & YOUR CHILDREN by Charles Scharnagle, Mohegan Tribe of Indians 18 BETTING ON VIDEO by Brandon Reich, Pivot3 22 THINK IT’S TIME FOR A SYSTEM REPLACEMENT by Joe Roybal, Osage Casinos 28 CYBER WORKFORCE CALL TO ACTION by Curtis Keliiaa, Sandia National Laboratories32 WHAT’S YOUR STORY by D.J. Vanas, Native Discovery Inc.36 BEST FRIEND OR WORST ENEMY by Andrew Trawick, The Truvian Group40 TELEMENTAL HEALTH CONNECTS SERVICES FOR THOSE IN NEED by Andrea Storm, Forest County Potawatomi Health & Wellness Center42 ENHANCING TRIBAL IDENTIFICATION by Pawel Majkowski, TribalPoint48 SUCCEEDING WITH LIMITED RESOURCES by Richard Rader, CTO, UMPQUA Indian Development Corp.52 COMPUTER TECH A DOUBLE EDGED SWORD by Bennett Smiley Jr., Gila River Indian Community56 AM I LOSING YOU by Fran Moore, Cache Creek Casino ResortAGENCY UPDATES27 FCC: US Federal Communications Commission Broadband Infrastructure30 ATNI: Affiliated Tribes of Northwest Indians Progress on Broadband Expansion41 IHS: Indian Health Service Re-evaluation of Health IT Systems46 DHS: US Department of Homeland Security Enterprise-level Cybersecurity 50 FIRSTNET Encouraging CollaborationPRODUCT SPOTLIGHTS26 HPE Micro Datacenter 47 RiteTrack Software for Tribal Social Services MEET YOUR VENDORS20 ATRIENT Rewards & Incentives Based on Real-Time Player Value44 MS-ISAC Threat Prevention, Protection, Response and Recovery for SLTT GovernmentsQ+As14 F. Scott Cannaday Isleta Resort & Casino 54 Herb Kraft Prairie Knights Casino & ResortTRIBALNET CONFERENCE17 CONFERENCE APP33 MC CHAD DIXSON 34 CONFERENCE AGENDA58 KEYNOTE SPEAKERS 60 SPECIAL THANKS TO BOARD63 CONFERENCE MAP SETTING THE RECORD STRAIGHTTRIBAL RECORDS & INFORMATION MANAGEMENTP. 24 by April Chen, Iron Mountain GENERATION ZMAKE WAY FOR THE NEW WORKFORCE P. 12 by Dan Negroni, LaunchboxDISENGAGED? SOME TIPS TO AVOID THE COMPLACENCY RUT P. 04 by Michael Day, TribalNetquick tipsIT BENCHMARKSA GUIDE TO TRANSPARENCY AND UNDERSTANDINGP. 08 by Amos Auringer, Gartner Inc.TRIBALNET | FALL 2017TRIBALNET | FALL 2017TABLE OF CONTENTS | FALL 2017_!TNMag_FALL17_FINAL.indd 39/19/17 5:03 PMFEATURE | TRIBALNETONLINE.COM| tribalnetonline.com4FEATURE | TRIBALNETONLINE.COMQUICK TIPS | HOW TO AVOID THE COMPLACENCY RUTM ost of us have some experience in either our personal lives or in the workplace dealing with complacency and monotonous routine. It is not a positive experience. I have worked in several organizations that had a culture of excitement, engagement and growth, only to become so large or too comfortable in their ways over time, leading to an environment of disengagement and robot like routine and complacency. Perhaps you are in that type of environment right now. It can feel like a slow, long death sentence. It is a place that employees do not want to go to each day. A place where new ideas and energy seem to be smothered and die. A paycheck with no purpose. I could say the same thing about times in my life where I have become complacent and routine with the day-to-day process of “normal life.” Not the happiest moments. My advice to you today is simple to say, but perhaps more difficult to achieve. You need to beware the pitfalls of complacency and routine. Although routine is preferable to unstructured chaos or disorganization, when you mix it with complacency it will often become extreme and monotonous routine. I have confidence from my own life experiences that humans do not have the genetic makeup that allows them to be completely happy in a routine and complacent environment. It lacks energy. It lacks excitement. It lacks true purpose. What it often seems to lead to and create is depression, boredom and a void that is all too often filled with habits that create nothing positive. I see a very similar negative effect on family, friends, employees and businesses. New ideas and a feeling of productivity and self-worth are a few of the primary casualties of mixing complacency with unquestioned routine. I can’t speak for everyone, but I can attest to the fact that I am always much happier and more satisfied when I am feeling productive and accomplished. The successes in my personal life and business life all line up with times and environments that were devoid of complacency and routine. I don’t believe that this is simply a coincidence. If you are a leader in an organization or department that has become complacent and monotonously routine, it is your job to help correct that environment. Most people with any length of job experience have witnessed the tell-tale signs of that type of environment. Employees in a complacent and routine department most often fill the void in their workplace with anti-productive activities such as web browsing, fear, gossip, disinterest and turning the smallest and most meaningless of issues into the large problems that consume the already dysfunctional environment. As a leader, you need to disrupt the complacent and routine environment by introducing change, creating meaningful goals and creating a sense of shared and individual purpose among the employees. Not an easy task, and one that is likely to be met with resistance by employees mired in their day-to-day routine.ABOUT THE AUTHORMichael Day is the Founder and Executive Officer of TribalHub, which includes TribalNet, TribalFocus, TribalWise and TribalValue. Prior to his current position, Day was the CIO and Director of Consulting Services for Cannery Casino Resorts. Day also worked as the Director of Information Technology for the Sault Ste. Marie Tribe of Chippewa Indians and Enterprises. As a member of multiple industry advisory boards, and frequent speaker, his vision and accomplishments have been recognized by many. In 2016, Day was recognized with the Lifetime Achievement Award from his industry peers and Gaming & Leisure Magazine. Beware of Complacency and RoutineTIPS TO AVOID THE COMPLACENCY RUTdisengaged?TRIBALNETkeynoteSPEAKER2017 BY. MICHAEL DAYFOUNDER AND EXECUTIVE OFFICER, TRIBALNET_!TNMag_FALL17_FINAL.indd 49/19/17 5:03 PMTRIBALNET | FALL 2017FEATURE | COMPUTER TECHNOLOGY AND THE WORLDContact us today at info@tribalwise.com or stay tuned for more information at TRIBALWISE.COMTribalWise, brought to you by the creators of TribalNet, now offering regional and online learning opportunities.Developing Tribal Organizations’ and Enterprises’ Best Assets–Their Employees!• Online Training• Regional Training Opportunities• Virtual Classrooms• In-Person Customized Training• IT Topics• Tribal Gov’t Topics• Gaming/Hospitality Topics• Health IT Topics• Leadership/Management Topics““The next six months represent the starting point of something truly unique for the tribal community, their members, and their entities. We are going to provide cost-effective solutions for all of our members’ training needs. Not only will we help save them money, we will help find the right solution. — Charles Scharnagle, Director of TribalWise and CIO of Mohegan Indians of ConnecticutWHAT’S AHEADSo, if complacency and routine is bad, why do we so often end up there, and why do people resist changing when stuck in that environment? Perhaps we should be looking at and reconsidering some of our basic common wishes in our job and in our life. Why does it seem to be a wish of employees that are a part of an exciting, changing and engaged organization to finally get to a point where they can “relax and take it easy for awhile?” In our lives we spend so much time working towards vacation, the weekend and ultimately retirement. Are we not wishing for things that quickly lead towards complacency and routine when we do this? Is that really what anybody wants or needs? Maybe it is time for each of us to be more thoughtful in what we are wishing for, because unfortunately, we might actually get it. or later or changing up how you dress. Change HOW you do the tasks that you must do everyday by changing the tools you use, the method you use and focus on making them better and more effective.Make the difficult decision you keep avoidingIf you are stuck in a rut of complacency and robot like routine, it may be time for you to make some difficult decisions to get yourself on the path to greater happiness and success. You should carefully consider these decisions before taking action, but putting off hard decisions indefinitely is rarely a good choice. Focus on what you can control Take some time to figure out WHAT you are doing and more importantly WHY and HOW you are doing it. Carefully consider what is in your control to change, and what is out of your control. Focus your efforts on the things you can change, and focus on HOW you are doing the tasks you cannot change in your life or in your job.Change it upTime for you to make some changes. You can start with simple things like getting up earlier, adding a daily walk or workout, rearranging desk or furniture, working earlier Here are a few tips to help you break out of the monotonous routine and complacency rut:TRIBALNET MAGAZINE | FALL 2017_!TNMag_FALL17_FINAL.indd 59/19/17 5:03 PM| tribalnetonline.comSECURITY | EDUCATION & CAREER PATHS6Security, You and Your ChildrenBYCHARLES SCHARNAGLECIO, MOHEGAN TRIBE OF INDIANS & DIRECTOR OF TRIBALWISEour futureI know what you’re thinking, another article on security! But wait, there’s more. Today’s rant is on more than just security or your children and security. It’s about their future, what opportunities exist for them in the field of security and what you can do to help all our futures. Do you have children interested in computers? Who like gaming and want to write the next Clash of Clans or Angry Birds? If you’re like me, you may think that it’s great that they have a passion but that they are about as likely to write the next big game app as they are to have a future in professional sports. The good news is that there are ample career opportunities for those young adults who want to be creative on the computer. Perhaps pointing your child towards computer security is an option. I’ve been in IT since PCs were born. I played with OS/2, Novell and 20 MB hard drives. During all of this time security was always a concern but nothing like it is today. With the IOT taking over, opportunities abound for the bad guys. I won’t go through all of the metrics to prove how bad it is as they are easy to find on the internet but we’re all under siege. If your son or daughter really wants to make an impact, he or she should consider a future in computer security. The bad guys continue to find ways around our walls. But, this presents opportunities for the good guys as well. Last year I attended a security conference where a Texas state representative was presenting and discussing job opportunities within the state of Texas. In his presentation he stated that at that time (just under a year ago) there were over 40,000 open security positions within Texas, and the average pay was over $80,000. Let’s think about that and take a closer look. First, what if he’s wrong by as much as 50% on number of positions and/or level of compensation? That’s still 20,000 jobs and $40,000 annual salary. Not a bad direction of opportunity to pursue. I KNOW WHAT YOU’RE THINKING, ANOTHER ARTICLE ON SECURITY! BUT WAIT, THERE’S MORE. Charles Scharnagle is the CIO for the tribal government of the Mohegan Indians of Connecticut based in Uncasville, CT, which serves the interests of tribal members throughout the U.S. Chuck has spent the past 30 years working with Fortune 500 companies like Black & Decker, Fruit of the Loom, Pegasystems and International Power America.ABOUT THE AUTHOR_!TNMag_FALL17_FINAL.indd 69/19/17 5:03 PMtribalnetonline.com | 7The state representative I mentioned was very entrenched in security at one point. He did a stint in the armed forces and went into the CIA before retiring to private enterprise. Now he’s a state representative who’s trying to get others to follow because there is not enough of him to go around. Consider this: If your child loves video games, explain to him or her that security is very similar. The game we’re playing is called Keep Out. The rules are simple. Anyone who breeches our electronic perimeter wins the game and we lose.Your child’s job is to ensure no one can get in. Sound simple? Then show him or her the myriad of stories available on the web of phishing exploits, email scams, etc.—attacks on companies and their employees and citizens like their mom and dad. Opportunities to be the good guy/gal and make a solid living really are endless at this point in time. Most experts would also agree that the need will not diminish any time soon. So, now let’s talk about education and the impact YOU can make. Currently, my son is attending a regional vocational high school. When I went to high school, Vo-Tech (as it was commonly called) was the place you went to learn how to work on cars, train in a machine shop or become a hair stylist because you weren’t or couldn’t go to college. Now, Vo-Techs are the hard schools for students to get into. I was asked to come in and speak to the IT group—both the freshmen and juniors—at my son’s school. My message to all of them was similar to what I shared above: if you really want to make an impact and have a good position within IT, then security is definitely an area to consider. I was asked back to talk to the administrators of the school and the IT teachers to discuss what we as managers are looking for. This is Part 2 of my message. As leaders and managers in this arena, we owe it to our kids, their fellow students and our school systems to help them proactively plan for the future. Security is a huge part of the IT landscape and it will not be changing anytime soon. Remember the 40,000 jobs in Texas? Those potential jobs are open in every state and you’ll see that there are plenty of opportunities. Now, this is where you come in. If you have children in the school system, get involved. Talk to someone within the school regarding their IT curriculum. Are they planning for the future? Do they have security as part of their offerings? If not, discuss with them the possibilities. At my son’s school, there are around 20 students per class going through IT. If they were taking security and doing well, they would be in demand by colleges, the government and the military—a secure future for these students. If your child is just starting out, what programs are in place in kindergarten and their elementary schools? There are programs that have been developed that are free for teachers of all grades to help start immersing students into technology. If you’re interested in learning more, go to nicerc.org or drop me a note. Our future security is in the hands of both you and your children. Powered By:www.BreachRadar.comSCAN alert detect protectRegister for a free trial! code: tribalnet#1Protect IT Systems and Customer Data with:TMAchieve and Maintain PCI ComplianceProtect Business Systemsand Customer Data24x7x365 ManagedSecurity SolutionTRIBALNET MAGAZINE | FALL 2017_!TNMag_FALL17_FINAL.indd 79/19/17 5:03 PM| tribalnetonline.comMANAGEMENT | BENCHMARKING8WHAT ARE TOP PERFORMING ORGANIZATIONS DOING?Top performing organizations view benchmarking as a fundamental and critical first step for understanding business and financial performance. These IT organizations see the value in their efforts and conduct annual assessments to track year-over-year changes within their organizations. They use benchmarking for many reasons: to determine policy effectiveness; gain visibility into cost, performance and value; calculate staffing ratios; create accountability with data negotiate better contract terms and pricing; set new performance targets; and demonstrate value for money by creating transparency for operational and capital projects and on-going operations. HOW CAN WE BENCHMARK OUR IT ORGANIZATION AGAINST PUBLISHED INDUSTRY METRICS?Over the past several years, Gartner’s research has shown a correlation between an increase in business demands and the need for more technology and enabling services. CIOs and IT leaders often hear the following from various executives: “We need to know about the IT budget,” “We need more [better] IT service support,” or “Can you reduce the cost of IT?” Balancing these demands with current IT budgets and staff is a constant challenge for most enterprises, even those using best practices. Benchmarking for transparency facilitates these types of discussions, which can promote better relationships across the organization. When comparing IT budgets to revenue or corporate budget, we need to understand the types of businesses that are included in the revenue/budget as a measure. Comparing an IT budget to a casino operations budget is a good measure, but when other business functions such as healthcare, government, education or other entities are added, they can skew the benchmarks by several percentage points because other organizations may not have all these business entities in the top line measure. WHAT ARE THE BASIC BENCHMARKS AN IT ORGANIZATION SHOULD TRACK?At a minimum, Gartner Inc. uses five categories for an IT portfolio of metrics:1. INDUSTRY MEASURES2. INFRASTRUCTURE MEASURES3. APPLICATIONS MEASURES4. IT SECURITY MEASURES5. OUTSOURCING MEASURES To realize the full potential of benchmarking, CIOs must approach it as a strategic and continuous initiative designed to improve end-to-end performance. Making decisions based on isolated metrics may lead to wrong decisions or sub-optimized opportunities. CAN WE USE BENCHMARKING FOR OUR IT SERVICES AND PROCUREMENT CONTRACTS?Yes. Optimizing cost is among the most important objectives for technology procurement teams, as reported by respondents to a Gartner survey on sourcing and vendor management trends in late 2016 (total number of respondents is 412). BENCHMARKING IS A PERENNIAL TOPIC, AND IS A CORE TOOL USED BY IT PROFESSIONALS TO IDENTIFY OPPORTUNITIES FOR CONTINUOUS PERFORMANCE IMPROVEMENTS. THIS ARTICLE PROVIDES INSIGHTS INTO TOP PERFORMING ORGANIZATIONS, INCLUDING HOW TO USE AND COMMUNICATE METRICS TO VARIOUS STAKEHOLDER GROUPS. A Guide to Transparency and Understanding Information Technology BenchmarksBYAMOS AURINGERVICE PRESIDENT, EXECUTIVE PARTNER, GARTNER INC.ABOUT THE AUTHORMr. Auringer has a long and successful history of supporting Tribal entities in the US and Canada. Amos was the CIO/Program Manager for SAIC, served 20 years in the US Air Force, and is a Professor at Colorado Christian University._!TNMag_FALL17_FINAL.indd 89/19/17 5:04 PMFor contracts where benchmarking is relevant, it is important that organizations are familiar with the main components of a Best-Practice Benchmark Contract Clauses shown in the following list:1. CONTRACT INITIATION2. PEER COMPARISON3. PROCEDURES4. RESULTS REPORTS5. SCOPE AND TIMING6. CONFLICT RESOLUTION7. METRICS AND SERVICE LEVEL AGREEMENTS8. COOPERATION9. PRICE ADJUSTMENTS10. COSTHOW DO WE COMMUNICATE THE RESULTS OF OUR IT METRICS AND BENCHMARKING?CIOs need multiple views of the IT budget to support their efforts to run IT like a business. The traditional view, also referred to as the general-ledger or asset-based view, is essentially the “IT budget” for most organizations. This view is typically the foundation from which all subsequent views are built. Although business executives recognize this view, it is difficult to defend because the elements of this budget do not intuitively link to the enterprise’s products and services. In the example (right), the IT budget (and metrics) have a specific audience.Many organizations manage spending in technology stacks or domains. This allows for the effective management of IT spending in the language that most technologists and technology providers use. While the technical view provides additional financial transparency, its greatest benefit resides in users’ ability to analyze and benchmark technology spending on a per-unit cost basis. The business services view takes the same operating costs as in the technical view but organizes them in a way that more clearly communicates the cost of the services IT provides in terms that the business and nontechnical observers understand. This view requires the CIO to create a service portfolio listing a set of services that can be budgeted and used to manage services IT provides to the enterprise. The investment view divides both operating expenditure (OpEx) and capital expenditure (CapEx) into a view that distinguishes the amount of money (and potential value) spent on investing in new capabilities from the amount spent simply running the business. However, this distinction is increasingly a source of confusion for CIOs because CapEx may be needed to refresh existing infrastructure and services, whereas new external services can now be purchased out of operating expenditure. BOTTOM LINE: Practices like benchmarking provide a level of transparency for the IT organization that executives need to understand their business better. For more information on Gartner Inc. Tribal business or IT Financial Management, contact: Jannine Salo, Jannine.Salo@gartner.com, 860-389-5454, or go to: Gartner Benchmarking Analytics. This topic will be presented by Amos Auringer at the 2017 TribalNet Conference, November 6-9, 2017.ASSET-BASED VIEW • Hardware• Software• Personnel• External ServicesTECHNICAL VIEW • Servers• Storage• Network• End-User Devices• Application Support• Application Dev.• IT Management/AdminAUDIENCE SPECIFIC IT BUDGET AND METRICSBUSINESS SERVICES VIEW WORKPLACE SUPPORT• Desktop Support• Phone Services• EmailBUSINESS CAPABILITY SERVICES• Supply Chain• Logistics• CRM• Sales and Marketing• Product DevelopmentWORKPLACE SUPPORT• Operations Support• Warehouse InfrastructureWORKPLACE SERVICES• Application Dev.• Business ImprovementINVESTMENT VIEW • Run—70%• Grow—20%• Transform—10%TO REALIZE THE FULL POTENTIAL OF BENCHMARKING, CIOS MUST APPROACH IT AS A STRATEGIC AND CONTINUOUS INITIATIVE DESIGNED TO IMPROVE END-TO-END PERFORMANCE. TRIBALNET MAGAZINE | FALL 2017tribalnetonline.com |9_!TNMag_FALL17_FINAL.indd 99/19/17 5:04 PMNext >