www.tribalnetonline.comStay Informed…Stay ConnectedMagazineSpring 2 15TribalNetTribal Government - Tribal Health - Gaming & Non-Gaming Tribal Enterprises21 | Handel Information Technologies, Inc. 22-23 | The Value of Partnerships in Securing Funding to Build Out Technology Infrastructure24-25 | Q & A Interview - AK Native Tribal Health Consortium (ANTHC)26-27 | Interoperability for Health IT 28 | 2015 Tribal Telecom Conference29 | Product Spotlight - Finley & Cook4 | Welcome5 | Peer to Peer6-7 | Best Leader Possible8-9 | Q & A Interview- Osage Nation10 | Planet Technologies11 | Agency Update - USDA Rural Development12 | G&L13 | Your Austin Checklist14 | GPS Insight15-17 | The Threat Landscape - What’s Your Worry?17 | FireEye18-19 | Meet Your Vendors - Mainline Information Systems 20 | Agency Update - Federal Communications Commission (FCC)2TribalNet30-31 | IT Steering Committees - Helping or Hurting You?32-33 | Meet Your Vendors - GPS Insight 34-35 | Where’s the Happiest Place?35 | Xanegy36 | What’s New in 2015 - TribalNet37 | NCAI52-53 | Why Follow the Leader?53 | AHD Associates54-55 | Change – Who Needs it?56-57 | Technology Offers Hope in Indian Health57 | NAHA38-40 | Introduction to Gaming Resort Hospitality Systems for a New IT Director (Part 1)39 | Mainline Information Systems 41 | Product Spotlight - Software Simplified 42-43 | Take a Load Off43 | ElectriCom44 | Agency Update - California Rural Indian Health Board (CRIHB)45-46 | Privacy and Security of Patients’ Health Record Data46 | HealthPic47 | Improved RPMS Reporting Tools 48-49 | Meet Your Vendors - Cattcomm 50-51 | Agency Update - Affiliated Tribes of Northwest Indians (ATNI)51 | Oracle58-59 | Native American Technology Research Center (NATRC)60-61 | Building a Legacy 62 | EnerTribe/ Earthprint Technologies63 | Tech News & Fun64 | 16th Annual TribalNet Conference 3Spring 20152015 is sure to be another amazing year as we head to Austin this fall for the 16th Annual Conference - a city that’s loads of fun and full of life just like our conference participants! With so many new and exciting things in the works for TribalNet this year and not just for the conference, we have beefed up our social media activity so we can keep you informed and engaged. Be sure to join us on Facebook, Twitter and LinkedIn to stay informed and stay connected year-round. We hope you enjoy this first issue of 2015, we have more writers, contributors and advertisers than ever before and are thrilled to be able to provide this resource to you twice a year at NO COST. Please reach out to us with any suggestions or recommendations that we could provide to help you in your work in the industry. We hope you are having a great start to 2015. We’ve moved onto 2015 after coming off celebrating 15 years of TribalNet this fall in Las Vegas! To our sponsors, our exhibitors, our speakers, our attendees, our partners, our board, our staff and anyone and everyone who has participated in or had a hand in TribalNet’s success over the past 15 years…WE THANK YOU. At the start of the new year, we released the 15th anniversary video on YouTube- a true statement of how much TribalNet has been a central hub for connecting the industry together for so many years. If you haven’t seen it, make sure to take a look! It was created by our good friend Forest James of Forest James Photography and made possible by our video sponsors — a special thanks to Arctic IT who came in as a top-level video sponsor for this year’s video release! TribalNet’s Magazine bringing you the latest…Welcome4TribalNetTribalNet’s Magazine — Stay Informed…Stay ConnectedShannon BouschorTribalNet Executive DirectorKendra MillsGraphic DesignerVictoria Peters EditorOffice: 906-635-7675 www.tribalnetonline.cominfo@tribalnetonline.comwww.TribalNetOnline.comDO SOMETHING AWESOME TODAY!The Advisory Boards are focused on helping develop content for the Annual TribalNet Conference. We would like to extend a thanks to each one of our board members for their year-round participation and dedication to the organization. See more about them at: www.tribalnetonline.comI would answer that question with the word “scope”. It is the very wide and ever increasing scope of the IT Leader position that I find to be best part of the job. The job and your duties never become static or stale, unless you do.Being an IT Leader at the top level of an organization is a unique opportunity that requires a set of skills that are both very hard to acquire and difficult to maintain. It requires someone who can work with and understand every department in an organization, because every department relies on technology in some manner. IT Lead-ers have to look to the future and constantly innovate to drive success and competitiveness in their organiza-tions. The success of any organization has never been more dependent of the skills of their IT Leaders.Unlike many other careers that are limited in scope or departmentalized to only their own specialty, the IT Leader has the opportunity to work across departments and specialties. It is a great opportunity and a difficult challenge. The wide scope and the ability to positively change the organization from top to bottom is my favorite part of the IT Leader job. Within a Tribal organization that scope can be even wider and more challenging. Providing IT leadership across enterprises, health services, social services and other Tribal units is a unique challenge. If you are looking for a career where every day is the same and you can be successful by learning or focusing on just a few things, than IT Leadership is likely not the career for you. However, if you are like me, and love the challenge that a wide ranging scope of duties and influence brings, then IT Leadership may be just the thing.Peer to PeerMike Day TribalNet Founder Director of Advisory BoardsVP of IT and CIO Cannery Casino ResortsPeer to PeerAnswer from TribalNet Founder & Advisory Boards Director, Mike DayAnswers below from the TribalNet Advisory BoardsWhat is your favorite part of your job or the best thing about being an IT leader?5Spring 2015KineticStaff DevelopmentAbility to InspireSolution ProviderCreativityChallengesSatisfaction of CustomersProblem SolvingAccomplishmentsInnovationMentoringSCOPEFeatured Columns - LeadershipBest Leader PossibleIn the room sat 11 of John’s direct reports. I coached two of them and knew almost everyone in the room had difficulties with John, the Executive Vice President. As John spoke, one of my coachees just stared down at the desk. The other held a poker-faced gaze effectively shielding his true thoughts.“I’d like to know how you all thought the last project went.” John asked, because I privately informed him while the project was a technical success, it was a human disaster. Many people where frustrated beyond words and a number of key employees were now actively looking for new jobs. John, who created the project, was in complete denial. Before the meeting he informed me that I did not understand how well he “knew” his people.In the five seconds of silence that followed John’s question I watched two look at each other, one look at his watch, another scan his phone, and almost everyone looking like they wanted to be anywhere but in that room.Finally John answered his own question, “Well, I think it went really great.” Immediately came con-firmations. “That’s was my experience.” “Not a hitch.” “Well planned.” John looked at me with a “See, told you” grin and continued to educate everyone one on why it worked out so well. John missed the two eye rolls, and the exhaling, head-down exasperation.Unfortunately, what happened in that room is repeated in organizations across the country. The projects may be different, but the emotions are the same; frustration, disbelief, resignation, anger, or hopelessness.Is John a leader? You might argue he is, after all he’s an executive VP. But a title does not make you a leader. Just because people do what you tell them does not mean they are following your lead. They could be following the need for a pay check, or a desire for a promotion, or their own internal compass of responsibility. You are a leader when people desire to follow you.Whenever I begin to work with an executive for the first time I tell them, “My goal is to help you become the best leader you can possibly be. To do that we’ll walk through three stages. 1. Self-awareness, 2. Other-awareness and 3. Impact-awareness. I’ll be upfront with you, most of my work is done in stage 1 and 2 because very few make it to stage three.” I say that for a couple reasons, one, I want to give them a challenge, and two, it’s true. Most respond with how well they know themselves and the people that work for them and remind me of all the years’ experience and training they have. It’s still amazing to me to hear someone explain to me how they’ve “arrived” in their personal development.The reality is very few actually know who they are much less ever make it to the third stage. They fail to see, that as humans, we all have the unique potential to forever become something more than we were yesterday. The best leaders I know are the ones who not only ask, “How can I be better to those around me?” but actively seek out the answer.While it’s not strictly a linear process, typically, you need to be able to accurately assess your own strengths and weaknesses before you can accurately assess of others. And you need to accurately assess others before you can know your impact on them. So let’s take a look at these in order:1) Self-awarenessThis involves honestly knowing your strengths and weaknesses, and then embracing them. The problem here is humans are so complex that truly understandings oneself is illusive at best. But there are some tools that prove as handles for us. One of the key tools is your cultural SPOKES. Your SPOKES are: 1. Strengths, 2. Passions, 3. Outcomes, 4. Knowledge, 5. Experiences, 6. Skills. Like spokes on a wheel, these all work together to form who you are at the hub or center. SPOKES are affected by your work, home and social cultures, which all sit in our unique American culture. Understanding how these interact helps you understand why you are one way at home, another at work and another at the ball game.Andrew TrawickCEOThe Truvian GroupAndrew Trawick, CEO, The Truvian Group“While it’s not strictly a linear process, typically, you need to be able to accurately assess your own strengths and weaknesses before you can accurately assess of others.”6TribalNet2) Other-awarenessOnce you have an accurate handle on your SPOKES, you can then start using them to understand the SPOKES of others. The key is recognizing that someone else’s differences are not deficits but unique assets. For example, some possess a strength called “positivity” which means their naturally happy, while others might be “deliberative” which means they’re naturally cautious. The tendency is for the positivity person to look at the deliberative as ‘raining on everyone’s parade’ and the deliberative to see the positivity as a shallow goof. Other-awareness is not just seeing another’s unique make-up, but actually respecting and valuing that make-up3) Impact-awarenessWhen you walk into a room how does that room change? Do people notice you or not? If they do notice you, what thoughts and emotions accompany that noticing? Is there a group consensus on how you are viewed or does it vary from person to person? When you ask a question, give a suggestion, make an emphatic statement or command, how is that received? Are people motivated or discouraged? Do they seek opportunities to work with you or avoid your sphere of influence? This is what is meant by knowing your impact. General Paton, arguably one of the best battlefield generals ever, was removed from combat command and put on a public relations tour for over a year because he didn’t understand and/or care about his impact on his troops and peers. Do you get moved around a lot, do you have a number of vacant job positions under you, how about high turnover? These things, more often than not, point to a blindness to how you are impacting those around you.So where are you in your awareness of self, others and impact? Do you know your strengths, passions, outcomes and skills? Do you understand how those parts, along with your knowledge and experiences, drive how you see and interact with others? Do you recognize and honor those things in the people around you? Is it clear to you what happens in others hearts and minds when you en-ter a room or speak to them? If not, then welcome to this wonderful lifelong learning process of relationships.Human rights lawyer Scott Horton noted, “As long as you think you’re green, you’ll grow. As soon as you think you’re ripe, you’ll rot.” One of the common issues I’ve encountered with executives is their belief that, when it comes to leadership, there is nothing more for them to learn. And the amount of “rot” around them usually corresponds to when they came to this conclusion.Andrew Trawick has more than 25 years of international business leadership and development experience in over 30 countries. For twelve years he served as CEO of Intelisys Corporation, which provided advanced technology innovations for both Fortune 500 and SMB’s in the financial, technology, health care and hospitality industries.Mr. Trawick has been retained by business, educational, as well as U.S. and foreign governments to solve human, technology, development and process issues across multi-cultural and international environments. He has provided these services for various industries including hospitality, real estate, technology, health care, food service, finance, and entertainment. Clients include Microsoft, Qwest, U.S. Department of Defense, Cambodian Military, Archstone Smith, Washington Investment Company, Brazilian, and Dominican Public Schools, China University Xian, Brazilian Military Police, Health Beverages, and Verizon Wireless.Featured Columns - Leadership7Spring 2015IT Leaders Q & A - TribeOsage NationQ & A with Mark Kirk, Director of Information Services GroupThe Information Services (I.S.) Group has multiple departments within it, not just Information Technology. All together we are; IT, Communications, Archives, Mail Room, Reception and the Constituent Services departments. I report directly to the Chief’s Office and my role is to serve as the Director of the entire I.S. Group which houses 30 people, 17 are in IT. This team handles all the network, communications, telecom, security, access control, A/V, applications, help-desk support, general IT and so on for areas within the tribe such as; enrollment, accounting, housing, TANF, judicial, head start, GIS and more. There are over 19,000 enrolled members of the Osage Nation who are able to utilize the government services we are responsible for providing IT support for.What can you tell us about your department and organization?What would you say is your leadership style?I try to take a team-oriented approach to leadership. We have several teams defined within our group which primarily include; Help-Desk Team, Communications Team, Web Team, Infrastructure Team and Security Team. Some people cross into more than one team depending on their skill set and job title. We do not have any real “managers” of IT programs, we feel this is the best fit for our organization to keep projects on task and keep everyone engaged. It helps significantly with change management as well and promotes cross-training which is a positive thing not only for our department, but for servicing our customers and personal development for our team members. We have a very low turnover rate in most positions and I am confident that our ability to attack projects together vs working in silos contributes to that. When I first started here, there was a datacenter project that had just kicked off that was falling behind schedule. Once the new approach was implemented and we moved to a more team-oriented approach and started to implement ITIL and COBIT practices, the project started moving along and was a success. It was great to have an opportunity to put this structure in place right at the start. We now use this approach in not just the way we tackle projects but how we structure our department. Also we have shared our model with some of the other departments in the tribe and they have adopted our team-oriented approach for their internal structure and project management. 8TribalNetBuilding Project RenderingsWhat can you tell us about some of your current projects in IT?IT Leaders Q & A - Tribe9Spring 2015What are some things you do you as an IT leader that help you make the best decisions possible?I have a great team and have met a lot of great people in this industry that I trust. When I first started I went to a TribalNet conference and for me, the ability to be able to sit down face to face and see that other people are dealing with the same things I was, was immediately encouraging. Attending helped me get a better handle on situations I was involved with. I am also part of the Oklahoma Native American Technology Council (ONATC) which has been a big help to have a collaborative environment to be a part of. I have people right in my back yard at other tribes that I can call up and ask questions, we talk about challenges and seek out solutions together. The willingness to give and take I have encountered in this industry has been great. You can’t afford not to connect with your peers.Like any IT department there is never down-time, we always have tickets, upgrades and small projects going on, but two projects right now that are at the center of our work load are; the new building project and our SharePoint/CRM project. The Osage Nation is spread across a coverage area of 2.304 square miles. (U.S. Census). Our main headquarters is in Pawhuska, OK on 160 acres. Right now there are 105 buildings that span across the entire land mass and this building project focuses on putting in two new buildings on the headquarters campus which will house a welcome center and a direct services center which would include departments like accounting and support staff. The master campus plan that is in place and set to be completed over next 3-5 years is to consolidate into as few buildings as we can. Our first two buildings of this multi-phase program are set to open this Summer. It’s been a challenge but a very fun project to work on. It’s something that has been needed for a long time and IT has been involved with the development stages so we could ensure that the building was well-equipped with state of the art equipment and the ability for solid coverage. This building program also feeds into our move for improved business continuity. We have been fortunate not to have any major impact due to weather or other factors however we always want to prepare for the worst and hope for the best and have the ability to be fully operational especially with communications, in the event disaster strikes. The second project that has been ongoing is our; Osage Nation Tribal Information System- (ONTIS). It’s a blend of Microsoft Dynamics and SharePoint to create a document management and CRM solution. Our goal is to have this be in use by all departments. We expect two more years before everything is fully rolled out but realistically it’s going to be something that is always evolving based on the needs of our organization, which is why it’s a great asset to have a flexible system. We are working with Planet Technologies as our partner on customizing the system and helping us to maximize its potential. So far it’s been rolled out to; enrollment, education, TANF, election and constituent services. The goal of the project is to centralize the data, help ensure accuracy of it and improve efficiency and service of every department. We will be focusing a lot of resources in 2015 on moving forward with the ONTIS project. With budgets remaining flat this year, something like this could mean big savings across multiple areas of the organization, which would be a huge plus to the benefits we are already seeing with this project. We would like to thank Mark for meeting with us for this interview. He welcomes your questions and comments and can be reached at: rmkirk@osagenation-nsn.govCore TechnologyHelp Desk - Manage Engine Membership/Enrollment - Microsoft DynamicsAccounting - Sage - MIP Network & Telecom - CiscoGIS - ESRI Virtualization - VMwareNext >