< PreviousTRIBALNETONLINE.COMFEATURE COLUMN |TRIBALNET10 | SPRING 2017HEALTH: SECURITY AWARENESSSheyahshe Littledave is the Operations Support Assistant at Cherokee Indian Hospital in North Carolina. She provides support for nine departments including: Physical Therapy, Pharmacy, Radiology, Dental Clinic, Respiratory Therapy, Eye Clinic, Lab, Project Management and IT. She graduated from Gardner-Webb University in 2007 with a bachelor’s degree in Journalism.SHEYAHSHE LITTLEDAVE OPERATIONS SUPPORT ASSISTANTCHEROKEE INDIAN HOSPITAL, N.C.BACK TO BASICSIn February 2016, a Hollywood hospital was hacked and the news hit the headlines.1 Healthcare facilities across the nation began to reexamine their own security measures. For smaller facilities, it meant going back to the drawing board (in terms of cyber security) and figuring out the best way to move forward in a world where hospitals are targeted by hackers more than ever before. Three months prior, Cherokee Indian Hospital, located on the Cherokee Indian Reservation in North Carolina, had just made the transition to a state-of-the-art facility. This increased their staff size from two hundred to over five hundred. Along with upgrading security systems and servers, the IT department faced a daunting task over the next year.IT Director, Hugh Lambert had started his position in March 2015 and was given the duty of planning and delegating responsibilities in order to ensure there were no glitches in equipment that could interrupt patient care during the transition scheduled for November 2015. “We have a responsibility to educate every employee on the risks out there that can range from something as simple as NOT changing your password,” said Lambert. In order to get staff to buy-in to cyber security the IT department went back to the basics. Cyber Security: What are the basics?It starts with the employees. The IT department’s goal was to create a security awareness culture by providing CIH employees, contractors and others with access to department systems and networks giving them the knowledge necessary to protect information systems and sensitive data from internal and external threats. The idea was to raise awareness of how common security threats have become and what each employee can do to help prevent CIH from being hacked.What is Security Awareness Culture?Security awareness culture is holding each employee, no matter the department, accountable for protecting the facility by teaching the following best practices:• Use strong passwords and change them regularly• Don’t open email or attachments from unknown people• Do not click “strange” links• Watch for “shortened” or substitute names• Be suspicious• Never, ever reveal login information over the Internet• Use encryptionWhy is this important?In the healthcare field, the integrity and reputation of the facility is vital to ensuring the future. It also affects the trust between patient and partner because hospitals have the responsibility of not only providing first class healthcare, but also protecting confidential information, network information and patient data. This is about making sure that all employees know what is at stake.The IT department at CIH frequently held meetings in the early days after the transition to push the importance of employee buy-in. The department created informational videos, PowerPoint presentations and email updates citing new scams. Hugh and his staff have worked tirelessly to establish a level of employee engagement. “Awareness is important,” stated Lambert, “but having everyone committed to keeping this hospital safe is our ultimate goal.”SEE FOOTNOTES ON PG 2TRIBALNETONLINE.COMTRIBALNETSPRING 2017 | 11 | AGENCY UPDATEAGENCY UPDATE |U.S. DEPARTMENT OF HOMELAND SECURITY (DHS)U.S. DEPARTMENT OF HOMELAND SECURITY (DHS)The best time to complete emergency evaluation, coordination and planning activities is before a major event occurs; it’s not after the fact, when emergency responders are managing response and recovery efforts. The Department of Homeland Security (DHS) Office of Emergency Communications (OEC) is available to support tribal emergency management planning to improve response and recovery efforts before the next major incident impacts the safety and wellbeing of tribal members. OEC can assist tribes in many ways to prepare for emergencies by (1) supporting development/revision of Tribal Emergency Management and Continuity of Operations Plans, (2) completing exercise planning/ implementation, (3) developing /reviewing standard operating procedures, (4) establishing and documenting procedures for responding to critical incidents across multiple jurisdictions and (5) facilitating coordination with state and local agencies to improve public safety communications. OEC offers tribes assistance with gaining access to, and training for, the Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS). The GETS enhances landline usage when excessive call volume exits. Whereas, WPS enhances wireless call completion when excessive call volumes exist. These two services are a valuable asset to first responder personnel in support of emergency management. Congressional legislation established OEC in 2007 to lead the nation’s operable and interoperable public safety and national security and emergency preparedness communications efforts. OEC is working with tribal leaders to establish and build collaborative relations and better understand current emergency communications within tribal communities. OEC will work with tribes to gather information about their emergency preparedness and technical capabilities in order to provide customized free technical assistance and training, share best practices, identify opportunities to improve capabilities and assist with relationship building at the federal, state and local levels. This assistance is available at no cost to the tribes.OEC offers tribes the opportunity to participate in the Tribal Communications Governance Profile initiative. This free and collaborative effort will result in a comprehensive profile of: individual tribal history; emergency communications capabilities, successes and activities; emergency coordination relationships gaps and challenges; and opportunities for improvement for each individual tribe. The OEC Tribal Affairs team coordinates data gathering efforts and develops each profile with input and oversight from tribal leadership. Each tribe controls access to their individual profile content in coordination with OEC. The tribes who have participated in this effort have found the completed document (an average of 14-16 pages) to be a useful tool when communicating their current tribal emergency management capabilities and challenges to tribal leadership, as well as the surrounding state and local public safety partners. The profiles also assist OEC with identifying and supporting tribal emergency communications interoperability requests for technical assistance and facilitation of relationship building at the federal, state and local levels of government.OEC is never too busy to assist with tribal emergency management efforts! For more information about available technical assistance, support services and developing a tribal communications governance profile specifically for your tribe, please contact Ms. Robin Beatty, OEC Tribal Liaison.MS. ROBIN BEATTY OEC TRIBAL LIAISON 703-235-4024ROBIN.BEATTY@HQ.DHS.GOV OECTRIBALAFFAIRS@HQ.DHS.GOV12 | SPRING 2017PRODUCT SPOTLIGHT |TRIBALNETONLINE.COMTRIBALNETARCTIC ITWWW.ARCTICIT.COMCOMPANYARCTIC ITTRIBALSALES@ARCTICIT.COM844.461.9500SALES CONTACTSDAVE BAILEY CTO & VICE PRESIDENT MATT BORKOWSKI SENIOR TECHNICAL ACCOUNT EXEC BRYAN SCHMIDT SENIOR TECHNICAL ACCOUNT EXEC LYNNE MATALLANA SENIOR TECHNICAL ACCOUNT EXECTribal Platforms™ Operations SuiteArctic IT introduces the Tribal Platforms Operations Suite, which offers tribes a full financial and operational solution. It is fully integrated into the Microsoft Office and/or Office 365 applications with all reporting being driven from Microsoft Excel. Multi-entity functionality and reporting are built into the application, and standard Tribal Government and Enterprise Power BI reporting and data-sets are delivered as built-in features.The all-new Tribal Platforms Operations Suite is built entirely on the Microsoft Dynamics 365 Operations* platform. Microsoft has released both an on premise and a SaaS version of this new ERP/Accounting System, based primarily on the Dynamics AX platform as it has evolved. This completely browser based application can be hosted within Microsoft’s Government Community Cloud (GCC) or run on premise via a web server with Microsoft SQL Server as the database. *Microsoft and Arctic IT have teamed up to offer special pricing on the Tribal Platforms Operations Suite to its customers. The entire software suite, either on premise or SaaS are offered as a monthly subscription service. The base Dynamics 365 Operations suite can be added to a volume license agreement or Enterprise agreement.Value to Native American MarketAs the ERP/Accounting system landscape has broadened with the adoption of the Cloud, Arctic IT has evolved as well. Many Tribal government and enterprises are still reluctant to place their ERP/ Accounting systems in the Cloud, while some have embraced it completely. Since Arctic IT focuses all its efforts on implementing the best technology for tribes, we have assembled a brand-new offering that supports both on premise and SaaS deployments. Not ready for the Cloud? How about a hybrid model? That means that a portion of the solution can be on premise and a portion can be in the Cloud or SaaS. As any tribal entity looks to leverage its resources for its members; cost and efficiency are very important. Tribal Platforms Operations Suite supports both non-profit and for-profit operations in a single system on the same platform, making the application unique in its ability to support all business aspects of the tribe. The capability within the software suite, along with Arctic IT’s in-depth knowledge of a tribe’s requirements for business technology, make Tribal Platforms Operations Suite a solid choice for a tribe looking to automate and improve its business operations. Software costs are low, and implementation costs are reasonable.Arctic IT works with many tribes leveraging Dynamics GP on premise and hosted. Along with Microsoft, we still actively invest in and support the Dynamics GP Platform for Tribal enterprises and governments. Arctic IT also implements Intacct ERP as a 100% SaaS based offering. We evaluate the client’s needs and recommend the best technology.Who We AreArctic IT is a 100% tribally-owned IT enterprise that focuses on implementing Microsoft Business Applications for Native American and Native Alaskan tribes throughout the U.S. Our experience working with tribal governments and tribal enterprise allows us to provide value and expert consulting services to our clients. We grew our roots by working for tribal organizations and we deeply understand the need to leverage technology to ensure secure futures for the tribe and its members. The TribalNet community has come to know Arctic IT as a trusted partner in the Accounting and ERP Systems space, as well as Enrollment, Social Services, and many other aspects of tribal technology. We are now taking that experience and depth to the next level.“Salty Southwest” Meet and Greet Event Mon 11/6/17 4:30-7:30pmSponsored by RainmakerSix Different Session Tracks for Technology Choose from over 30 sessions!ExecNologyDeveloped by Execs for Execs. Because technology doesn’t just exist in your IT department anymore.Industry Awards Your work matters Nominate an IT team that’smaking an impact by 9/15/17.Scenic Arizona Take time to see the sights in the Silicon Desert. TradeshowTwo days of prizes, food and drinks. Small enough for meaningful interaction, big enough to include all our favorite vendors! What are the best things about TribalNet’s Annual Conference?Make plans to join us today!You Won’t Regret It.Keynotes We’ve got threefantastic presentationsto inspire and motivate!Cocktail HourGreat networking,great entertainment,great fun!WorkshopsDesigned to offer more depth to hot topics in the industry. Hands On. Experiential Learning. 269-459-9890 • INFO@TRIBALNETONLINE.COM • TRIBALNETONLINE.COMTRIBALNETONLINE.COMFEATURE COLUMN |TRIBALNET14 | SPRING 2017PROJECT MANAGEMENT Speed of AdoptionThe speed of adoption determines the rate at which users embrace any new system and/or process changes that are introduced as a result of a new solution. The driving factor behind the speed of adoption is how quickly team members can adapt to their new, or modified, roles while also using new skills and behaviors relative to the change that has been introduced.Ultimate UtilizationThe ultimate utilization rate relies on the number of team members that are actively engaged and practicing the new way of doing things as a result of the changes to their environment. These people have not only adopted the new solution, but they are also trying to incorporate it into the way they perform their individual job functions. Many team members who are threatened by the change may have adopted the change only to determine that they preferred the old way they did their work; thus, they find work-arounds or other ways to get their job done without adopting the new solution.Proficient UsersProficient users have both adopted the new solution and are effectively utilizing the features and functionality as was hoped when the new system or process was developed. Many times ROI calculations assume that all users will become proficient in the new solution, this will improve productivity, lower costs or it could be a combination of the two. The truth is that ROI on any new system is directly tied to users who are leveraging the new system (or process) in the manner it was intended.Combining Human Factors and Project ManagementIn many cases, project managers are adept at creating communication plans, managing schedules and working with project stakeholders. However, these actions do not necessarily mean that the human factors are being addressed. For the project to be a success, the project manager must understand the impact of the changes across the organization. If only a few individuals have to modify how they currently LEVERAGING HUMAN FACTORS FOR HIGHER PROJECT SUCCESSLISA M. NEAU, PMP DIRECTOR WESTERN REGION TRIBAL ENTERPRISE TEAM GARTNER, INC.perform their roles, then the human factors can be easily addressed by working closely with only those affected users. However, if the change has a significant impact across a department, or the entire organization, then the project manager should incorporate OCM best practices such as: leveraging a strong OCM sponsor, making sure that middle management has sufficient support throughout the change and addressing early and often what the change means for team members across the organization (i.e. addressing the question, “What does it mean to me?”).Simply having a project sponsor does not equate to having an OCM sponsor. Generally, a project sponsor is directly responsible for the success of the project; whereas, the OCM sponsor is responsible for ultimately driving the adoption, utilization and proficiency. A strong OCM sponsor addresses the key issues of the change. Key issues could stem from the following questions:• What is the change? (Address the new system, process or solution.)• Why is the change necessary for the organization?• What will happen if the change is not introduced into the current environment?The OCM sponsor sets the stage for how well the change will be embraced across the organization. If there is no visible executive support for the change, then team members may decide that the change is not very important thus negatively affecting the speed of adoption. Leveraging middle management to reinforce the importance of the change and how the change affects their team members is a critical step that many project managers rarely focus on in relation to project deployment. Project managers believe projects are successful if they come in on time, within budget and deliver the solution requested. But this is not always the case. What if the project deploys, but nobody uses the application? Is the project a success? Or, what if the technical solution addresses the business requirements, but people don’t know how to use it and create work-arounds to get their jobs done? Is the project a success? Or lastly, what if the project is implemented and people are using the application, but not correctly? Is that project a success? These are the questions that return on investment (ROI) focuses on in regards to organizational change management (OCM). According to Creasey and Taylor (2014)1, there are three human factors that play a significant part in determining the ultimate success of a project:• The speed of adoption across the organization.• The overall ultimate utilization of the changed system or process.• The proficiency of the users in effectively embracing the changed system or process.Without addressing these human factors, project managers may end up successfully deploying a project that may never reach the business and financial goals that were originally intended for the organization.SPRING 2017 | 15TRIBALNETONLINE.COM | FEATURE COLUMN TRIBALNETPROJECT MANAGEMENTMiddle management must be able to answer the questions they will receive when the new system is launched. Failing to include middle management in the OCM communication effort may not only result in poor adoption, but it may also contribute to users who are not utilizing the system and effectively changing the way they perform their job functions. Lastly, if there is no communication plan in place dedicated to addressing the changes happening across the organization (and the impacts these changes have to team members) then the odds are low that the level of proficiency assumed in the original business case will ever be reached. Unless team members understand what the changes mean to them personally, and why they should support the change, they may never use the system as it was intended. Without proficient users the project may have deployed on time and within budget; but overall, if the ROI is not recognized, the project ultimately may not be considered a success.Lisa Neau understands the issues facing tribal nations. She is certified in Project Management and Organizational Change Management. Lisa works with tribal clients to successfully deliver IT efforts from Strategic Planning to Cybersecurity. Lisa leverages Gartner services so tribal clients save time and money while reducing risk and protecting tribal IT investment decisions. Project managers who combine human factors with OCM best practices and strong project management processes are demonstrating their ability to drive a project successfully to its conclusion. They are also assisting the organization in understanding the issues that are faced when changes in environments impact individuals across the organization. Ultimately, human factor impacts are key to overall project success. SEE FOOTNOTES ON PG 2Tribal Services Software for the FutureConnect program data, improve services and expand reporting with a one-of-a-kind web-based system o ering standard modules and a customizable platform.Microsoft PartnerGold Application DevelopmentICW/CPSEnrollmentEmployment& TrainingTANFTribalCourtGeneralAssistanceProtectiveServicesTreatment Serviceswww.handelit.com | 307-742-5555 | info@handelit.comContact us for more information or to schedule a demoCentralize Your Tribal Social Services DataTRIBALNETONLINE.COMFEATURE COLUMN |TRIBALNET16 | SPRING 2017CHANGE MANAGEMENT LEADING THROUGH THE FEAR OF CHANGEcan be much scarier when we feel alone or unsupported, so leverage the benefit of connection and mutual support within your teams. Keep All Involved Staying InvolvedDuring times of uncertainty, it is paramount to keep the flow of communication wide open. Keep your team(s) consistently apprised of status (e.g. progress, challenges, changes, goals reached, etc.) during the course of the change. A communication vacuum can turn outright ugly during times of change because it breeds and feeds rumor and gossip. People most often enjoy surprises wrapped as a gift for a holiday or birthday, not the kind that can disrupt business, cause panic or serve as distractions.Communicate ConfidenceIf you were having an operation, you wouldn’t want to be wheeled down the hall on the gurney by a surgeon who looked confused, nervous or D.J. EAGLE BEAR VANAS PRESIDENTNATIVE DISCOVERY INC.D.J. will close the conference week leaving you motivated to make your IMPACT!D.J. Eagle Bear Vanas (Odawa) is an internationally-acclaimed motivational storyteller, business owner and author of celebrated book The Tiny Warrior: A Path to Personal Discovery & Achievement, as well as his latest release and first novel, Spirit on the Run. D.J.’s mission is to inspire warrior spirit principles of service in people and organizations such as Intel, Subaru, P&G, NASA, Costco, the U.S. Military, Boston Children’s Hospital and hundreds of Native American tribal communities. He is the owner of Native Discovery Inc. and can be reached at (719) 282-7747 or at www.nativediscovery.com.tired. You wouldn’t want her to say, “Well, I hope this goes well, but I can’t promise anything.” As professionals in business (and as leaders), we must be confident in what we’re doing and where we’re going because that sets the tone and can be infectious. That doesn’t mean we ignore problems or gloss over unknowns. If we don’t know something (or don’t have an answer), let your people know that. Your people don’t need you to know everything in order to follow you; however, they do need to trust you and that comes from telling the truth even when it’s hard. Take Heart In The Fact That Change Always Brings Opportunity Change allows you to see things differently by eliminating autopilot. It allows us to do things differently and be innovative. Most importantly, it pushes us to grow. Elders in our native communities credit nature as our best teacher of the benefits of change. After the quiet of winter, spring arrives and brings the wind, storms, rain and lightning. When all seems dark and chaotic, like the world itself may end, the storms move on, the puddles dry up and in their place, the tender green shoots of a new season appear. We live in a time of great change which can often be accompanied by great fear. A shifting political and economic climate can trigger the greatest of fears for businesses in particular – fear of the unknown. However, when we have clients to take care of and services to provide, we can’t afford to take our eyes off the road and hands off the wheel. We must keep driving. In an effort to do that, we need to be leaders who are able to illuminate the path ahead for our people. Here’s how we can do that: Lead By Example In Every Way Lead through our language, attitude, performance and behavior. We should never expect from our people what we aren’t willing to show or share first. If we want our people to be courageous, solution-oriented and positive, we must be so (or at least working toward being so) ourselves. People look to their leaders to set the tone, especially in turbulent times, and breathe life into the mantra, “the sky’s the limit” and not, “the sky is falling.” Know That There Is Fear In Change & Address It We don’t need to feed it; but, simply acknowledging the fear of change can deplete it of its power, like sunlight spilling into a dark room. Acknowledging the fear puts everyone in a calmer state and helps them to better appreciate the fact that everyone is in it together. Change Stay ahead of both the good and bad news to be the voice of clarity for your people. They’ll appreciate it…and you.2017 CONFERENCE KEYNOTE SPEAKERAD FULL PAGE - DALE CARNEGIETAKE YOUR CAREERTO THE NEXT LEVEL• Improved Communications • Leadership• Increased Confidence • Time Management• Managing Stress and Worry • Public SpeakingDale Carnegie is Recognized on TrainingIndustry.com’s 2016 Top 20 Leadership Training Companies ListFor more information, contact us at 858-452-6444 or check out our website www.sandiego.dalecarnegie.comCopyright© 2016 Dale Carnegie & Associates, Inc. All rights reserved. Ad for Magazine_092716_San Diego18 | SPRING 2017PRODUCT SPOTLIGHT |TRIBALNETONLINE.COMTRIBALNETDIGITAL SUPPLY INTERNATIONALWWW.DIGITALSUPPLYINTL.COMCOMPANYDIGITAL SUPPLY INTERNATIONALSALES CONTACTCANDY WILLIAMSCANDYW@DIGITALSUPPLYINTL.COMDatacard® SD460™ Card Printer with LaminationThe SD460 card printer from Entrust Datacard delivers everything you need to increase the security and durability of your ID cards. With this reliable, all-in-one printer, encoder and laminator, you can add unique personalization features and secure overlays to help resist fraud.Value to Native American MarketThe SD460 card printer works in conjunction with TDR’s Progeny software to create secure tribal IDs on demand. Create a custom design using the tactile impresser feature that will impress your unique logo or seal to elevate security even further.Who We AreDSI is a premier distributor of Access, Identification and Security products as well as a full line of add-on and accessory products.References of Where InstalledPueblo of Acoma Delaware Nation Little Traverse Bay Bands Leech Lake Tribe Sisseton-Wahpeton Sioux TribeTRIBALNETONLINE.COMTRIBALNETSPRING 2017 | 19AGENCY UPDATE | U.S. FEDERAL COMMUNICATIONS COMMISSION (FCC)U.S. FEDERAL COMMUNICATIONS COMMISSION (FCC)OFFICE OF NATIVE AFFAIRS AND POLICYThe Office of Native Affairs and Policy (ONAP), created in 2010 by the FCC, works across the agency and in coordination with the Chairman and the Commissioners’ Offices to develop policies and rules addressing the lack of communications services on tribal lands nationwide. ONAP consults and coordinates with American Indian tribes, Alaska Native villages, Native Hawaiian governmental organizations and other native and tribal entities. It is the official FCC contact for these activities. Connect America Fund Phase II AuctionOn March 2, 2017, the Commission released anther Connect America Fund Phase II Auction Report and Order on Reconsideration (CAFII). The CAFII sets key rules for a competitive “reverse auction” that will provide nearly $2 billion for rural deployment over the next ten years. The CAFII auction focuses on census blocks unserved by broadband in states where price-cap carriers declined the 2016 Connect America Fund offer of support. The Order balances incentives for deployment of higher-quality service with cost efficiencies by establishing auction “weights” that credit bids by companies offering more robust service. See: Connect American Fund Phase II Report and Order and Order on Reconsideration at www.fcc.gov/document/caf-phase-ii-auction-report-and-order-and-order-reconsideration. Mobility Fund Phase IIOn March 7, 2017, the Commission released the Mobility Fund Phase II Report and Order and Further Notice of Proposed Rulemaking (R&O) to help expand and preserve 4G LTE mobile coverage across rural America and on tribal lands. Four hundred fifty three million dollars in annual support has been set aside for winning bidders to preserve and extend 4G LTE in areas where the market can’t sustain or extend service absent government support. Eligible areas include any portion of a census block not fully covered by unsubsidized 4G LTE coverage with a minimum advertised download speed of 5 Mbps. Additionally, the R&O reserves up to an estimated $34 million of the total $453 million of annual support for 4G LTE on eligible tribal lands. The R&O sets median data speeds of 10/1 Megabits per second, latency of less than 100 milliseconds and rates that are reasonable comparable to urban areas.See: Mobility Fund Phase II Order and FNPRM at www.fcc.gov/document/mobility-fund-phase-ii-order-and-fnprm.Tribal Radio Priority Rules In 2010, the FCC established a Tribal Radio Priority to expand the number of radio stations owned by American Indian tribes broadcasting to tribal lands. The Tribal Priority is intended not only to provide radio service tailored to specific tribal needs and cultures, but to streamline the application process, making it easier for tribal nations to obtain broadcast radio licenses.ONAP, along with the FCC’s Media Bureau, Native Public Media, National Federation of Community Broadcasters and ASU’s American Indian Policy Institute, hosted a National Tribal Radio Summit in July 2016 on how to apply for a broadcast license utilizing the Tribal Priority. The Summit can be viewed at www.youtube.com/channel/UCandbspb7Cg2NXBzILyZRRg. See: Tribal Priority Report and Order at www.fcc.gov/general/tribal-and-rural-radio.THE FCC’S OFFICE OF NATIVE AFFAIRS AND POLICYLYLE ISHIDAACTING CHIEF202-418-8240LYLE.ISHIDA@FCC.GOVSAYURI RAJAPAKSESENIOR LEGAL ADVISOR202-418-2579SAYURI.RAJAPAKSE@FCC.GOVJANET SIEVERTLEGAL ADVISOR202-418-1362JANET.SIEVERT@FCC.GOVDANIEL MARGOLISLEGAL ADVISOR202-418-1377DANIEL.MARGOLIS@FCC.GOVCAROLYN CONYERSPOLICY ADVISOR202-418-2002CAROLYN.CONYERS@FCC.GOVNext >